I have heard absolutely nothing from either the seller or PayPal

GetHuman5053687's customer service issue with PayPal from July 2020

Help with my PayPal issue
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The issue in GetHuman5053687's own words
get the seller to send me the garden kneeler bench ... On June **, ****, I ordered a garden kneeler bench. *I received confirmation of the order and this message:**"Hello Carol Via,*You sent a payment of $**.** USD to Shenzhen Jieyi Information Technology Co., Ltd.*(*****@***.com) "**On June **, I received this:* *"**** Best Father's Day Gift - Garden Bag Kneeler And Seat - Garden Kneeler And Seat Bag * * from:* shiverasa**Order *welllone*****Your order is on the way*Other tracking number: ******************************"**On July *, I received ONLY the green accessory bag that attaches to the side of the kneeler, but no kneeler has ever arrived. I emailed the sender and received this message:**"Jieyi ******@***.com**To:Carol Via*Dear Carol:*Thank you for your email.*This is a clever assistant Katie. pleased to serve you.*You seem to be talking about tracking details about the order."**I immediately replied (July *) that I did NOT have a tracing issue, but had only received the accessory bag and NOT the kneeler itself. I enclosed a photo of the small plastic mailer the bag came in and the bag, showing that it was the only item sent (and it fit in my mailbox). They answered:**"Dear Carol,*Sorry to keep you waiting.*We are the customer service of the website you purchased. We are glad to inform you that we have received your email*and we will reply to your email as soon as possible.*Have a nice day today!*Best wishes,*Customer Service Center"**On July *, I sent this:*"Please tell me what is going on with this order I placed."*and got the same automated reply. It is now July **, and I have heard nothing further. The money HAS been deducted from my account with my Visa card on file with PayPal.*I am extremely frustrated and cannot find any other way to get in touch with this company, Please help.*Thank you,*Carol Via
No one will respond
Making the seller give me the product
Several years and never had a problem with PayPal
I've contacted the seller and PayPal. I don't know who else to complain to.
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PayPal

Garden Kneeler
Customer service issue
Reported by GetHuman5053687
Jul 11th, 2020 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 28748 others
0 customers following this

Timeline

GetHuman5053687 started working on this issue
Jul 11th 6:45am

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