I sold a laptop to a guy insisting that we use paypal. I'm not familiar with this way o...

GetHuman4426875's Refund issue with PayPal from March 2020

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The issue in GetHuman4426875's own words
I sold a laptop to a guy insisting that we use paypal. I'm not familiar with this way of buying and selling stuff so this was my first time using Paypal. The only way I knew what to do was by following the instructions which was sent to me via email. I followed them all exactly like they where explained and now you don't want to refund my money because I didn't made the payment for a voucher at a money market within **hours. No where in the email which was sent to me was anything mentioned about **hours please see the email below:**PayPal**Hello Johannes Scholly,* *Please Note: We need you to send the R*,***.** Rands to our agent Mr, Austin Micheal through any money market like Pep and take a clear picture of the voucher and pin and send it to us for verification and payment now.* *Note: This service fees is refundable and it is used to activate your PayPal account. *We have withdrawn your funds from the buyer account and we have your funds safe with us, be rest assured as we have everything under control.*Note: You will be receiving the total amount of R*,***.** ZAR once you pay for services fees.*We are doing this to make sure that you and the buyer have a safe transaction and it is our duty to make sure that both party are being protected.*If you have any further question, please do not hesitate to e-mail by replying this Email we sent to you.* ******************************************Thank you for using PayPal!*The PayPal Team*facility, does not require the approval of the Monetary Authority of Singapore.*Users are advised to read the terms and conditions carefully******************************************Thank you for usingPayPal!*The PayPalTeam**s**Please sort this out otherwise I will take further steps. **Regards*Johann

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PayPal

Refund issue
Reported by GetHuman4426875
Mar 5th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 16870 others
0 customers following this

Timeline

GetHuman4426875 started working on this issue
Mar 5th, 2020 10:54am
GetHuman4426875 indicated the issue is not fixed yet.
Mar 9th, 2020 7:03am
GetHuman4426875 indicated the issue is not fixed yet.
Mar 26th, 2020 11:42am