PayPal Customer Service Issues

I recently noticed a charge of $[redacted].97 on my credit card from PayPal for an order from Wish that I did not authorize or receive. It seems like they are sending me about 50 packages of items I did not order. I am frustrated and confused about how PayPal processed this without my consent. I have tried to cancel it when I noticed something was off with my account balance, but I have not been successful. I am dismayed by the response from PayPal regarding my claim. It appears to be a mistake, as I am receiving emails about the packages, but I did not authorize any of this. Now, I will have to send everything back, and it's currently in China, which complicates things. This situation is unacceptable, and I need assistance in resolving it.

I have been trying without success to contact PayPal all week. I have not been able to reach anyone by phone. My dispute for the wig I received has been rejected in the seller's favor. When buying a hat, there are typically size options like small, medium, or large, acknowledging that not all heads are the same size. Unfortunately, the wig I bought is much too small for me. It is so small that it rolls back and rests on the crown of my head, similar to a plum on a rock cake. Before making this purchase, no size guides were provided, leading me to assume that wigs are one-size-fits-all, which is not the case. I requested a full refund, but the company wants to charge me $10 to return the wig. I am disappointed that PayPal did not support my claim and sided with the seller. This situation has left me feeling let down by PayPal.

I am seeking a refund for the disputed transaction with the provided details. I have been dealing with a seller who has engaged in fraudulent behavior. The seller agreed to refund only 55% of the total value without requesting a return. I have initiated a PayPal claim seeking fair judgment, but PayPal is insisting on the return of the item. The item received was not as described on the website, as I received a toy instead of the actual product. The cost of shipping to return the item is $25, while the refund value is $23. It seems unreasonable to spend more on return shipping than the actual refund amount. My attempts to contact PayPal through various channels have been unsuccessful. This message is my last attempt to seek help in recovering my funds.

I received an email today regarding a User Agreement Violation. The message states that my account has been flagged for suspicious activities and requires me to verify my personal information to resolve this issue. I am instructed to click a button to start the verification process. The email mentions online shopping, secure payment, and buyer protection. It ends by stating that it is an automated message and should not be replied to. The email is from PayPal Inc. in San Jose, CA. It includes a disclaimer at the bottom regarding confidentiality and inadvertent receipt of the message. --- This is a message I received regarding an alleged User Agreement Violation. It claims that my account has been flagged for what they deem suspicious activities and asks me to verify my personal information to lift the flag from my account. To commence the verification process, I am prompted to click on a provided button. The email also mentions details related to online shopping, secure payment, and buyer protection before concluding with a reminder that it is an automated message, therefore, no response is necessary. The email is identified as coming from PayPal Inc. in San Jose, CA, and has a disclaimer regarding confidentiality and accidental receipt.

Last week, I noticed a new credit card added to my account without my knowledge, leading to being locked out of my PayPal account. PayPal requested a bank statement for the unknown card to regain access, which was impossible as I had no information about it. Recently, there was a login from Russia, which I couldn't have done as I am in America. Despite answering security questions, providing ID, and changing passwords, the account still prompts for a password change. This is concerning as funds can be moved, and I rely on this account for bill payments. I seek assistance urgently to regain control of my account.

I'm encountering issues during the login process. When I attempt to log in, I receive a message stating that the information is incorrect, leading to being eventually blocked. After resetting the password, the problem persists. I now notice that there are three different emails linked to my accounts, with the unfamiliar one associated with a PayPal icon. Despite using the correct email and password, the pop-up continues to appear. The presence of the PayPal email I do not typically use may be causing the problem. This situation is urgent as I need to transfer funds to my NetSpend account promptly. Any guidance on resolving this issue would be greatly appreciated. Thank you.

Hello, I have been experiencing difficulty logging into my PayPal account after a period of inactivity. Whenever I try to log in, I receive an error message stating, "Sorry, we can't log you in." I have attempted to reset my password both on the website and through the customer support number, but I keep encountering issues. Despite changing my password successfully, I am still unable to access my account. I have also tried reaching out to customer service via phone to speak with a live agent, but have not been able to connect after multiple attempts. It's worth noting that I have not received any email notifications from PayPal regarding any account restrictions or limitations. I am eager to gain access to my account once again. Thank you.

I recently received an email notifying me that my email address and password may have been compromised on another website. Following the instructions, I attempted to change my password. However, after saving the new password, the process did not proceed. It appears that I am now unable to access my account as I am stuck at the same page. Despite trying multiple passwords, I have been unsuccessful in logging in. I am perplexed by this issue and urgently need assistance in recovering my account as two of my bank cards are linked to it. Your prompt help in resolving this matter would be greatly appreciated.

I made a purchase in December, but instead of receiving my $40 item, I got a $3 item. The seller seems to be scamming everyone, and many don't get refunds. I won't give up, but dealing with PayPal is hard. They want me to send the cheap item back to China at my expense before refunding me. It's frustrating how PayPal is treating me like the criminal when the seller is the dishonest one. Every time I call PayPal, they either hang up or listen without helping. I will contact a lawyer because I suspect PayPal is involved with these fraudulent sellers, making it tough for buyers to get refunds.

Dear PayPal Seller Performance Team, I am writing to acknowledge the recent decline in our performance as PayPal users, which has fallen below both PayPal's and our own quality standards. The decrease in performance can be attributed to two main reasons: undelivered orders to buyers and issues with faulty or defective items received by customers. Our past mismanagement of inventory has contributed to an increase in cases of items not as described and non-delivery claims. To address these issues and improve our performance, we are implementing several measures in addition to those previously outlined: 1. Resolving outstanding delivery issues with buyers and establishing checks to ensure accurate listing quantities and timely order processing. 2. Reviewing and removing products with high return rates to meet PayPal quality standards. 3. Implementing quality control tests and a final review process to prevent shipping damaged items. 4. Hiring a team to manage these issues and enhance our performance metrics. We are committed to resolving these issues and welcome any further guidance from your team to reinstate our account. Thank you for your attention to this matter.

I received an email from PayPal today stating that my account has been suspended. After calling PayPal, they informed me that someone reported my credit card as stolen, providing my credit card number linked to my PayPal account. I spoke with a representative and was then directed to Benjamin, employee [redacted], who declined to disclose the source of this information. I find it peculiar that PayPal would trust an unknown caller over a customer of 14 years with a clean account history. I kindly request the restoration of my account and the disclosure of the source of this report. If necessary, you can reach me at 1-[redacted]. Regards, Paul M.

I am having trouble accessing my Paypal account as I am unable to receive SMS codes while abroad, preventing me from making any purchases. I tried updating my phone number to a temporary UK one, but it only allows French numbers. Creating a new account with a UK number doesn't work due to mismatched address details. I attempted setting up 2-step verification with Google Authentication, but the codes aren't working despite syncing the time. Resetting passwords hasn't solved the issue, leaving me stuck in a loop. I need help with either accessing my account without SMS verification, adding a UK number temporarily, or fixing the Authentication app. Additionally, I need guidance on making payments without SMS codes, possibly using email verification or security questions. Lastly, I am unsure how to cancel the second Paypal account created with UK details that are not usable. Your swift assistance is greatly appreciated.

I have noticed unauthorized transactions on my PayPal account, leading to additional charges on my bank account. My bank lacks detailed information about these charges, making it necessary for PayPal to address and resolve this issue. The situation has resulted in a negative balance in my bank account. As a person with disabilities, including vision impairment, I rely on timely notifications. I believe PayPal failed to alert me promptly, and I request the removal of these charges and the resolution of both my PayPal and bank accounts. I urge an immediate investigation to identify the perpetrator and take legal action against them. Losing my vision was a hardship, and facing such fraudulent activities is emotionally distressing, making me feel vulnerable. Despite several attempts to reach PayPal, I encountered difficulties in disputing the charges, facing disconnections and lack of options. I am exhausted from these challenges. Please reach out to me at [redacted]. Thank you.

I suspect someone is trying to scam me through PayPal. I'm interested in a VW T5 van, and the seller proposed a PayPal transaction where he delivers the van first, then I have 12 days to inspect it before releasing the funds. Initially, I was comfortable with this arrangement. However, after sharing my contact information, including name, address, and phone number, as well as a photo of my driving licence for proof of delivery, the seller's email became unresponsive. I conducted a £15 HPI check, revealing that the van has been a category D since [redacted]. I tried to reach out to the seller about this, but his email did not work. He later sent an invoice within the promised timeframe, but it came in a PDF format from what appears to be PayPal with a checkout button for the van amount. The appearance of the invoice, with a link to a chat support unrelated to PayPal, and the seller's failing email address raise red flags for me, making me concerned about sharing my personal information with him.

I have continuously requested multiple times for PayPal to provide me with a name and address to return the products for a refund, but without success. I spoke with a PayPal representative who assured me they would obtain this information. Since "the company" has not responded to my inquiries, I am left frustrated with the lack of support from this unidentified business and PayPal. I have not received any responses to my requests, including information about the company that sent me these products. It is concerning that PayPal does not have this crucial information considering the company was paid through their platform.

I purchased two items from DSG Retail Limited, one for £79.00 and the other for £5.99. I made one payment using Paypal Credit and the other through a regular Paypal transaction. The refund for the second Paypal transaction was processed on December 26th, but the money has not appeared in my account yet. I am concerned because there is no trace of the refund in my account, even though it shows as refunded in the activity section. Can Paypal investigate why the refund has not been credited to my account?

On November 30, [redacted], I purchased a leather medical doctor’s bag from Made in Tuscany for approximately $[redacted]. Although they initially assured me of a Christmas delivery, it never arrived. Following this delay, they offered a 15% discount and assured delivery in the first week of January. However, as we are now in the first week of February, the bag has yet to reach me. Despite numerous emails, I have only received responses claiming the bag is still in production and should have been ready for shipment two weeks ago. After waiting for two months beyond the promised delivery date, I am requesting a refund of around $[redacted], considering the discount. Your assistance in obtaining this refund would be greatly appreciated, as I believe the extended delay is unreasonable for an item that was meant to arrive in time for Christmas.

I need to contact the agent handling my case against Dressinstore.com. Initially, I opened a case for an item not received, but I have since received a different item from the company. The case was closed in the seller's favor unjustly. The item I received was not what I ordered, so I need to update my case to reflect that it is either an item not as described or the wrong item sent. I possess video evidence showcasing Dressinstore's deceptive practices towards customers. The video captured the original website and advertisement used when I placed my order in December [redacted]. Although the old website has been taken down and is unsearchable, a new website was launched in January [redacted] featuring the product they sent to me. Their actions seem to be a deliberate attempt to evade accountability for their fraudulent activities. I have recorded evidence of the [redacted] website as well. Despite their efforts to erase any trace, I have concrete proof of their initial misleading tactics. I am struggling to deliver this evidence to the appropriate parties to address this issue. Please assist me in ensuring this information reaches the right hands so we can hold this company accountable and recover my funds.

I received an unexpected transfer of 10,[redacted] pesos from someone named Minerva Ingaran. I tried to send it back but encountered errors. I contacted PayPal, who assured me they took action. I then tried to remove my credit card due to concerns about unauthorized charges, but couldn't. I also discovered another credit card linked to my account that isn't mine. Today, I observed that 5,[redacted] pesos was deducted by Jan Michael Arao on February 1 from the 10,[redacted] pesos. Additionally, Clifford Gabriel informed me about an order of 20,[redacted] pesos made without their consent. I'm not involved in selling nor received 20,[redacted] pesos from him. I need my card unlinked and my account closed immediately.

My friend is experiencing a problem involving a PayPal user. My friend intended to sell a dress on a website. The individual interested in the dress falsely claimed to have already made payment and advised my friend to upgrade to a premium account. Furthermore, she received a message threatening a $[redacted] fee if she doesn't upgrade to premium. I wish to reach out to PayPal, forward the email, and verify if it is a scam. How should I proceed? Thank you.