I got an Email from PayPal to-day saying that My Account has been suspended.I telephone...

GetHuman-pandhmcc's Account Restricted issue with PayPal from January 2020

Help with my PayPal issue
The issue in GetHuman-pandhmcc's own words
I got an Email from PayPal to-day saying that My Account has been suspended.I telephoned Pay Pal and they said that someone had called them saying my card had been stolen and reportably gave them my credit card number pertaining to my pay pal account. I telephoned the PayPal number from the papal website, spoke briefly with the person answering the telephone then was referred to a Benjamin,employee ***** who refused to provide me with the source name where this originated. It seems strange to me that PayPal would except the word of an unknown telephone caller but not that of a person who has been their customer for ** years and during that time there never was a problem with my account. I would ask that you please restore my account and provide me with the source where the case information came from. If you care to contact me by telephone my number is *-***-***-****. *Paul McCluskie*P.S.If my PayPal card had been stolen I would have had a telephone call from card issuer and or my Financial Institution.*Paul

GetHuman-pandhmcc did not yet indicate what PayPal should do to make this right.

How GetHuman-pandhmcc fixed the problem
After really pushing g on the telephone for them to fix this, when I got off the telephone they checked their records and found out that they had incorrectly Compromised our account and it should have been some one else. Got about four emails telling me this plus a telephone call from a Manager apologizing for their mistake.
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PayPal

Account Restricted issue
Reported by GetHuman-pandhmcc
Jan 27th, 2020 - a year ago
Fixed
GetHuman-pandhmcc shared how to fix
Seen by 17 customers so far
Similar issue to 17931 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-pandhmcc started working on this issue
Jan 27th, 2020 9:51pm
GetHuman-pandhmcc confirmed the issue is fixed. Hooray!
Jan 28th, 2020 3:25am

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