I want to close my Paypal account *****@***.com. I no longer live in the United States...

GetHuman3363734's Account Access issue with PayPal from August 2019

Help with my PayPal issue
First: share to improve GetHuman3363734's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3363734 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3363734's own words
I want to close my Paypal account *****@***.com. I no longer live in the United States. This paypal account has an old address, phone number and bank account. Today, I was on a chat with a Paypal representative - Sruthi - and she directed me to transfer the balance to my old bank account. I said I wasn't sure if the bank account was still open, but we executed a transfer to the bank account anyway. I've since confirmed that the bank account is no longer open and the payment will most likely be returned to my paypal account. I would like to transfer the balance to my son, but when I tried to do that, Paypal's security was asking me to open my *****@***.com google account which has been changed to my new legal name - Margaret Gayle. So that didn't work either. How do I resolve this? My *****@***.com email still works, so you can email me there.

GetHuman3363734 did not yet indicate what PayPal should do to make this right.

How GetHuman3363734 fixed the problem

We are waiting for GetHuman3363734 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

PayPal

Account Access issue
Reported by GetHuman3363734
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 46889 others
0 customers following this

Timeline

GetHuman3363734 started working on this issue
Aug 3rd, 2019 7:31pm
GetHuman3363734 indicated the issue is not fixed yet.
Aug 4th, 2019 8:24pm

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies