On my paypal account, I had a preferred payment method set, and American Express card...

GetHuman1047170's customer service issue with PayPal from August 2018

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The issue in GetHuman1047170's own words
On my paypal account, I had a preferred payment method set, and American Express card. I had some automatic payments set for it. However, another card was charged $***. I did not give authorization for this charge and it WAS NOT a "back up method". Im furious that this amount of money was taken from my account without authorization. I have no idea how it can be resolved other than a refund of my money, which needs to be done as soon as possible. I have contacted the company the charge was for. I cannot even begin to explain how upset I am over this. How is it even possible for this to happen without my authorization? I have removed all cards from Paypal and will close my account after this issues is resolved. I Have been a customer for several years and never had these issues before. I guess none of my information is safe after all. I'll make sure my friends know what happened as well. I spoke with customer service rep, Swati. This person was of no help whatsoever.

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PayPal

Customer service issue
Reported by GetHuman1047170
Aug 28th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 13089 others
0 customers following this
Items needed
Email
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Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman1047170 started working on this issue
Aug 28th, 2018 4:43pm