On my paypal account, I had a preferred payment method set, and American Express card...

GetHuman1047170's customer service issue with PayPal from August 2018

6 views
 | 
13089 similar
 | 
0 following
Help with my PayPal issue
First: share to improve GetHuman1047170's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1047170 got the right customer help using our suggestion.
Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman1047170's own words
On my paypal account, I had a preferred payment method set, and American Express card. I had some automatic payments set for it. However, another card was charged $***. I did not give authorization for this charge and it WAS NOT a "back up method". Im furious that this amount of money was taken from my account without authorization. I have no idea how it can be resolved other than a refund of my money, which needs to be done as soon as possible. I have contacted the company the charge was for. I cannot even begin to explain how upset I am over this. How is it even possible for this to happen without my authorization? I have removed all cards from Paypal and will close my account after this issues is resolved. I Have been a customer for several years and never had these issues before. I guess none of my information is safe after all. I'll make sure my friends know what happened as well. I spoke with customer service rep, Swati. This person was of no help whatsoever.
GetHuman1047170 did not yet indicate what PayPal should do to make this right.
I have an issue with PayPal too
How GetHuman1047170 fixed the problem
We are waiting for GetHuman1047170 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would PayPal email you?
This email address isn't valid
Follow this issue
See how GetHuman1047170 fixes it.
This email address isn't valid

PayPal

Customer service issue
Reported by GetHuman1047170
Aug 28th, 2018 - 4 mons ago
I have an issue with PayPal too
Not resolved
Seen by 6 customers so far
Similar issue to 13089 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman1047170 started working on this issue
Aug 28th 4:43pm