I want my merchandise or an immediate refund! I’ve emailed the company and pay pal but heard nothing

GetHuman-soozy's customer service issue with PayPal from August 2018

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The issue in GetHuman-soozy's own words
Trying to get confirmation but the info you gave tracking and email are not correct. I’ve heard nothing from Zoupper I emailed like to you still haven’t heard anything ... I’ve sent numerous emails to you and tried the emails for merchandise you gave me. You have not replied I need help bought a watch off Facebook with Pay Pal and has been taken from my Discover Card as shown at bottom. But have no confirmation except what you sent and none of that works wrong email and tracking * Please help me immediately. ***I sent the following today to Zoupper from contact us on the FB page I’ve not found any help yet.***Sent from my iPad****On Aug **, ****, at *:** PM, Suzanne ******@***.com* wrote:******The information you gave is wrong neither the email nor the tracking number are correct. I have never heard from them at all. I tried both tracking (not right *) I emailed comes back no delivery wrong. I tried contacting from another advertisement on line but heard nothing. I checked my cc card money was dispersed so I’d like to know what’s up. It’s not your fault but I have no other way of contacting hoping you do.*******Sent from my iPad********On Aug **, ****, at **:** PM, "*****@***.com" ******@***.com* wrote:********************Transaction ID:**VD*****PN******G******Details abou*t your shipment*****Dear Suzanne Ganyon,******Zoupper added shipping details. Please note that the tracking information and shipping status are shown exactly as the seller entered them.*****Shipper******UPS*****Tracking number******LN*********CN*****Shipping status******Shipped*****If you have questions about the shipment, please contact******@***.com*****Seller*****Zoupper**********@***.com**********Suzanne Ganyon******** N River Dr Box *******Powellspoint,NC***************United States**********Description*****Unit price*****Qty*****Amount*****MOTIV* Smart Watch - Ultimate - Rose gold*****Item*******$**.** USD***********$**.** USD*****Discount*****Item*******$-*.** USD***********$-*.** USD*****Subtotal*****$**.** USD*****Shipping and handling*****$*.** USD*****Insurance*****$*.** USD*****Tax*****$*.** USD*****Total*****$**.** USD*****Payment*****$**.** USD*****Payment sent to******@***.com***********Custom: Shopify*****Sincerely,*****PayPal
This is frustrating b*c pay pal took the money from my cc and sent me confirmation of purchase. After that it’s gone down hill thee information you gave me is incorrect and I’ve never heard from the watch company. I wonder if anyone else is having trouble.
I want the merchandise or a refund. I can’t send the cc charge it’s an attachment
I love using Pay Pal since ****. We did our jobs and you tried but they gave us incorrect information.
I tried getting hold of Zoupper by email off of Facebook *X but heard nothing from them. This has been going on for * weeks now someone should help me.
I have an issue with PayPal too
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PayPal

A watch I purchased thru you as always and my cc shows money’s were taken
Customer service issue
Reported by GetHuman-soozy
Aug 22nd, 2018 - 3 mons ago
I have an issue with PayPal too
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Seen by 5 customers so far
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GetHuman-soozy started working on this issue
Aug 22nd 1:19am