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GetHuman-tmbw's customer service issue with PayPal from July 2018

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Help with my PayPal issue
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The issue in GetHuman-tmbw's own words
N*A ... Today I received an email, from you or someone pretending to be you, saying this:* Your account was recently logged in to* from an unrecognised browser or* device. Was this you? :* Estimated location: : italy,roma* * July **** at **:*** Operating system: Windows ** Browser: Chrome**I have not logged in to Paypal for over a month, I am not in Italy, it gives the right date but lists a time that hasn’t happened yet, I’m not using Windows *, and I don’t use Chrome. **I would like to know if this is a legitimate Paypal email, and if so, how could they get all these details wrong? If not, it seems strange to break into an account but not DO anything with it. Do I need to change my password or not? I’ve already tried* I followed the instructions on your website and got nowhere. I REALLY don’t want to change my password, but if I have to, how do I do it?
N*A
Just email me and tell me what to do. (*****@***.com)
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PayPal

N*A
Customer service issue
Reported by GetHuman-tmbw
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 52 customers so far
Similar issue to 6206 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-tmbw started working on this issue
Jul 6th, 2018 9:33pm
GetHuman-tmbw shared this issue with others over email
Jul 6th, 2018 9:34pm
GetHuman-tmbw indicated the issue is not fixed yet.
Jul 9th, 2018 3:16am
GetHuman-tmbw indicated the issue is not fixed yet.
Jul 9th, 2018 3:19am
GetHuman-tmbw indicated the issue is not fixed yet.
Jul 13th, 2018 5:50am
GetHuman-tmbw indicated the issue is not fixed yet.
Jul 13th, 2018 5:51am
GetHuman-tmbw indicated the issue is not fixed yet.
Jul 13th, 2018 5:52am