I opened a case before I received the item because I knew this was a fake item when I s...

GetHuman765427's customer service issue with PayPal from June 2018

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The issue in GetHuman765427's own words
I opened a case before I received the item because I knew this was a fake item when I sent the payment via paypal through ebay and then the user deleted there account. I did receive the item but it is a fake purse and in the description it was advertised at authentic. I contacted ebay and they are aware and said I am covered by the Ebay money back guarantee. I was told you guys have to help me and not ebay because I opened a dispute already. I paid and bought a purse that was supposed to be real and received a knock off. Ebay is aware that this user has done this more then once and is not banned from ebay. I tried to call you guys and the wait time is a hour and ** minutes. I need my dispute updated with this new information or a new one opened. Someone can email me back or call me. ***-***-****.
GetHuman765427 did not yet indicate what PayPal should do to make this right.
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Customer service issue
Reported by GetHuman765427
Jun 9th, 2018 - a yr ago
I have an issue with PayPal too
Not resolved
Seen by 5 customers so far
Similar issue to 574 others
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Items needed
phone number
last 4 digits of Social Security Number
ability to receive access code
account log in
GetHuman765427 started working on this issue
Jun 9th, 2018 1:46am