Need to talk to someone about*Case *PP-***-***-***-****Seller’s name: Shaifali Wadhwa...

GetHuman756246's customer service issue with PayPal from June 2018

9 views | 57 similar | 0 following
Help with my PayPal issue
First: share to improve GetHuman756246's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman756246 to get a PayPal rep on the line!
Always use the GetHuman Phone to call PayPal. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman756246 may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman756246's own words
Need to talk to someone about*Case *PP-***-***-***-****Seller’s name: Shaifali Wadhwa*Transaction date: May **, *****Transaction Amount: $***.***Transaction ID **F*******A******J**On the morning of *********, I received a message on my computer that it was being hacked. I can’t remember if I called an Apple number or a Malwarebytes number, but somehow I was connected to Wadhwa. There was much static on the line and I could not hear clearly. (I only realized in her call to me today that she can raise or lower the level of static at will.)**After telling her about the hacking message, she asked to be able to access my computer and I agreed. She removed what she said was malware. And then I think we used the Malwarebytes program to scan my laptop. **Then Wadhwa offered me a subscription to Malware because mine was running out soon. She first offered me a one-year and two-year subscription, and then said there was a lifetime subscription for $***.**. I decided to get that.**Wadhwa would not take a credit card but said I needed to go to PayPal. She helped me open a PayPal account to send her the payment.**Later, when I did not receive a receipt so became concerned about this purchase. I opened my PayPal account and saw I had sent that payment to an individual not connected to Malwarebytes in any way.**I then called Malwarebytes to ask if they had received my lifetime subscription. I was told they no longer had lifetime subscriptions and that they had not received any renewal to my account. **Then I called PayPal and put in a complaint. * *This woman called me today. When I asked, she told me who she actually works for. She offered me only a partial return of my payment because she worked on my computer.**I want to put in a claim and am not sure if this is it, or if I need to do something more.**I believe the static on the phone line was set to high while she told me the name of her company. **I believe she had me open an account on PayPal so I would not know who was getting the money until she had it, and so her bank account would not be revealed. **I believe she deliberately misled me, leading me to think I was going to receive a lifetime subscription to Malwarebytes. **I would never knowingly deal with a third party regarding computer repairs.**Thank you.

GetHuman756246 did not yet indicate what PayPal should do to make this right.

How GetHuman756246 fixed the problem

We are waiting for GetHuman756246 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common PayPal customer problems.
How Do I Restore My Paypal Account?Why Can't I Withdraw Paypal Money?How Do I Unsuspend My Paypal Account?Why Can't I Transfer Money from Paypal to My Bank Account?Why Can't I Accept Paypal Payments?
Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman756246 fixes it.
This email address isn't valid

PayPal

Customer service issue
Reported by GetHuman756246
Jun 6th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 57 others
0 customers following this

Timeline

GetHuman756246 started working on this issue
Jun 6th, 2018 4:23pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies