I bought a new hardback copy of Lost Connections by Johann Hari on eBay from enrlica in...
GetHuman672454's customer service issue with PayPal from May 2018
Help with my PayPal issue
The issue in GetHuman672454's own words
I bought a new hardback copy of Lost Connections by Johann Hari on eBay from enrlica in Albania, paying with PayPal. My order confirmation, and the book page said new unread and gave arrival dates. I did not scroll down * screens to the bottom to see a notice that this was an ebook because it said new and that it would be shipped from Albania, with dates it would arrive. They sent me an ebook. I refused it and asked for my money back. Put in a claim (PP-***-***-***-***) and got refused twice by PayPal, although if they looked at the confirmation or the sale page it is obviously a book. I sent them those and they said they came too late. These people enrlica have * more books on eBay, all set up to look like new, unread, with arrival dates as if they were actual books, with the same message at the bottom if you scroll down * or * screens. I think they are either crooks or so inept they can't make the first page say what the book is. I reported this to eBay. They can't help me because I have a claim at PayPal. The last time I called PayPal the guy either hung up on me or put me on hold music without saying he was going to do it. *All I can say is you are not living up to your claims.
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