fraudulent transaction - this is an e-mail I received and I have not made this transact...

GetHuman-luana's customer service issue with PayPal from May 2018

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The issue in GetHuman-luana's own words
fraudulent transaction - this is an e-mail I received and I have not made this transaction**** *PayPal logo **-May-**** **:**:** GMT-**:***Transaction ID: *UU*****JY******* **Hello *****@***.com,***You sent a payment of $***.** CAD to Lakeland United Way.***Your funds will be transferred when the merchant processes your payment. Any money in your PayPal account at that time will be used before any other payment source.*If the payment was not authorized by you Login here and cancel the payment in order to get full refund*Thanks for using PayPal. To see the full transaction details, log in to your PayPal account.It may take a few moments for this transaction to appear in your account.***--------------------------------------------------------------------------------**Merchant*Lakeland United Way* Instructions to merchant*You haven't entered any instructions. * *Description Unit price Qty Amount *Devon Canada Corporation - * Oilers Tickets (May **)* $***.** CAD * $***.** CAD *Subtotal $***.** CAD *Total $***.** CAD *Payment $***.** CAD *Charge will appear on your credit card statement as "PAYPAL *UNITEDWAY"* * * ****Issues with this transaction?*You have *** days from the date of the transaction to open a dispute in the Resolution Center.**Questions? Go to the Help Center at www.paypal.com*ca*help.**Get verified - Pay from your bank account and you're ***% protected against unauthorized payments sent from your PayPal account. Log in and click the Get verified link below your name.*******This email was sent to *****@***.com for the ongoing support and maintenance of your account. To manage your communication preferences, please visit our Preference Centre.*****Please do not reply to this email. We are unable to respond to inquiries sent to this address. For immediate answers to your questions, visit our Help Centre by clicking "Help" located on any PayPal page or email. **PayPal is committed to your privacy, learn more about our privacy policy.******You can receive plain text emails instead of HTML emails. To change your Notifications preferences, log in to your account, go to your Profile, and click My settings.*****--------------------------------------------------------------------------------*Copyright * **** PayPal, Inc., *** King St. W, Suite ****, Toronto, ON M*X *E*. All rights reserved.**PayPal Email ID PP*** - f*fa*cfec****

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PayPal

Customer service issue
Reported by GetHuman-luana
May 7th, 2018 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 78 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-luana started working on this issue
May 7th, 2018 5:18pm
GetHuman-luana indicated the issue is not fixed yet.
May 7th, 2018 6:22pm