Your Amazon.com order cannot be shipped***:** ******Hello, **We encountered an issue wi...

Your Amazon.com order cannot be shipped***:** ******Hello, **We encountered an issue with your account, and have removed your access to this account because the card issuer has refused to confirm your name and billing address for your MASTERCARD ending in **. You will not be able to access your account, use any active Prime benefits or place orders with us until we verify your information. **To resolve this issue, please allow the card issuer to grant our request, or send the information below to our secure fax line: **-- A copy of your statement for the payment card used, including the billing address *-- The last two digits of the payment card *-- Your name, phone number, and email address **You can find our fax number on the Amazon.com Help page: *https:**www.amazon.com*help*addressverification **We will convert your fax to a secure electronic image. To protect your information, we restrict access to your billing details to a team of account specialists. **Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue. **You can expect a response from us within ** hours of sending your fax. **If you would like us to confirm your information with the card issuer, reply to this email after you have arranged for them to grant our request. **In the meantime, please do not open new accounts because any new order that you place may be delayed. We are sorry for any inconvenience this may have caused. **Sincerely, **Account Specialist *http:**www.amazon.com