One month ago I was scammed via Instagram advertisement and I purchased a raincoat for...

GetHuman-mmasullo's customer service issue with PayPal (UK) from August 2020

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The issue in GetHuman-mmasullo's own words
One month ago I was scammed via Instagram advertisement and I purchased a raincoat for £**.** from a company called Peek a Chill. A few hours later I realised it was a scam and I requested my order to be cancelled. The company ignored my request and to every email, they would just reply apologising for the delay in shipping, missing the point of my emails. *I opened a case on Paypal and they closed it in the company's favour without ever contacting me via phone. I have been trying to call the customer service number *********** for one month and the line is not active. I need Paypal to help me get my money back. I use Paypal for buyers protection but I feel totally dismissed and the scammers got away with it. *I received the item and it was too small for me so I emailed the seller asking for a return address. They continue refusing to cooperate. I have reported Peek a Chill as a scam to the Federeal Trade Commission and I am still waiting for Paypal to take a bother contacting me back after about * message in the last month.

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PayPal (UK)

Customer service issue
Reported by GetHuman-mmasullo
Aug 17th, 2020 - 6 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 2191 others
0 customers following this

Timeline

GetHuman-mmasullo started working on this issue
Aug 17th, 2020 9:57am
GetHuman-mmasullo indicated the issue is not fixed yet.
Aug 17th, 2020 2:48pm

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