item *************, ending on **-Apr-** **:**:** BST - Guitar Tuner Clamp - Trigger Cap...

GetHuman-rockshot's customer service issue with PayPal (UK) from April 2020

Help with my PayPal (UK) issue
First: share to improve GetHuman-rockshot's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-rockshot may need:
Username, Password, and Email address on the account
The issue in GetHuman-rockshot's own words
item *************, ending on **-Apr-** **:**:** BST - Guitar Tuner Clamp - Trigger Capo for Acoustic & Electric & Classical*Item arrived and was not what i was expecting, *Contact with seller was re order and we will refund the first item and you can send it back.*I reordered and it went up from *.** to *.** but i ordered anyway.*They messaged**New message from: dingdingstore-* (*,***Green Star)*please do not worry, your package will be shipping,*and we will give you the refund of picks.*Best regards.**I was due the replacement on *th April. *th and **th passed , did a check from Yodle and it showed it had been collected but not dropped off for delivery . *I then checked the order and it showed everything cancelled, the seller was no longer a registered user. *I put a complaint and request for refund to ebay. *two hours later a refund for the second item came*this was the response from ebay*RE: Reporting an item you didn’t receive SR* *-***************Hello Keith,** **Thank you for getting in touch. I am Arlene from eBay Customer Support and I will be looking into what happened with this transaction you had with "dingdingstore-*" for item (************) "Guitar Tuner Clamp - Trigger Capo for Acoustic & Electric & Classical".** **I do understand that the seller ask you to close the case since he promise you a replacement, and as much as we want to proceed to pursue the case I do apologize but we don't have an option to do so because the case is already close.** **But please don't loss hope as we still have an option to chase your seller, that is by opening a new case or dispute through Paypal buyer's extended protection that covers * months coverage.** **PLease provide this Transaction Detail: **S*****DJ******* and contact paypal via this link https:**gethuman.com*chat*PayPal-UK** ** please can you arrange the full refund , not a lot but i really do not trust these sites anymore. £*.** I think.

GetHuman-rockshot did not yet indicate what PayPal (UK) should do to make this right.

How GetHuman-rockshot fixed the problem

We are waiting for GetHuman-rockshot to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PayPal (UK)'s attention and get better help faster. Tap below to get started.
Having PayPal (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

PayPal (UK)

Customer service issue
Reported by GetHuman-rockshot
Apr 13th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 978 others
0 customers following this

Timeline

GetHuman-rockshot started working on this issue
Apr 13th, 2020 7:39pm
GetHuman-rockshot indicated the issue is not fixed yet.
Apr 16th, 2020 9:22pm
GetHuman-rockshot indicated the issue is not fixed yet.
Apr 17th, 2020 4:31pm