GetHuman-rockshot's customer service issue with PayPal (UK) from April 2020
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The issue in GetHuman-rockshot's own words
item *************, ending on **-Apr-** **:**:** BST - Guitar Tuner Clamp - Trigger Capo for Acoustic & Electric & Classical*Item arrived and was not what i was expecting, *Contact with seller was re order and we will refund the first item and you can send it back.*I reordered and it went up from *.** to *.** but i ordered anyway.*They messaged**New message from: dingdingstore-* (*,***Green Star)*please do not worry, your package will be shipping,*and we will give you the refund of picks.*Best regards.**I was due the replacement on *th April. *th and **th passed , did a check from Yodle and it showed it had been collected but not dropped off for delivery . *I then checked the order and it showed everything cancelled, the seller was no longer a registered user. *I put a complaint and request for refund to ebay. *two hours later a refund for the second item came*this was the response from ebay*RE: Reporting an item you didn’t receive SR* *-***************Hello Keith,** **Thank you for getting in touch. I am Arlene from eBay Customer Support and I will be looking into what happened with this transaction you had with "dingdingstore-*" for item (************) "Guitar Tuner Clamp - Trigger Capo for Acoustic & Electric & Classical".** **I do understand that the seller ask you to close the case since he promise you a replacement, and as much as we want to proceed to pursue the case I do apologize but we don't have an option to do so because the case is already close.** **But please don't loss hope as we still have an option to chase your seller, that is by opening a new case or dispute through Paypal buyer's extended protection that covers * months coverage.** **PLease provide this Transaction Detail: **S*****DJ******* and contact paypal via this link https:**gethuman.com*chat*PayPal-UK** ** please can you arrange the full refund , not a lot but i really do not trust these sites anymore. £*.** I think.
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