PayPal (UK) Customer Service Issues

Good morning, I recently purchased a ceramic Duck egg holder from a seller on the Facebook marketplace for £12.05 via PayPal. The item arrived via courier on 25/9/19, left outside my home without signature. Due to my severe disability, I had to wait until 27/9/19 for my partner to unwrap it, only to discover it was broken into several pieces. The packaging was inadequate, causing damage. I have sent photos to the seller for their courier refund. I tried contacting the seller who accused me of dishonesty. The PayPal resolution site only prompts unauthorized items on my account. Could you please assist in obtaining a refund from the seller, as I am disabled and unable to use my arms much? Thank you for your help. PS: The seller's name is Craigcope1987.

I purchased packing boxes from M9 Packaging with next working day delivery. They were supposed to arrive last Friday, but I have been unable to reach them via email or phone. I keep receiving the same automated email 14 times, stating that my order is being processed. As I am moving this weekend, I had to purchase boxes elsewhere. I would like to escalate this to a refund case with number PP-D-[redacted]2. Thank you for your assistance.

I am incredibly frustrated with the way PayPal has handled my son, R.F.'s, recent scam case (reference: PP-D-[redacted]0). Despite his naive mistakes, he acted in good faith. The scammer manipulated him into sending the product to a different address, leaving him vulnerable when the product was not delivered. I am upset that PayPal consistently sides with the scammer, leaving my son at a loss. This only encourages the scammer to continue their deceitful actions, knowing they are shielded by PayPal's policies. I believe hiding behind Section 11.6, subsection C is not a satisfactory response, especially considering how young individuals are overwhelmed by lengthy terms and conditions they often do not fully comprehend. Your input on this matter would be appreciated. Sincerely,

I am currently in the process of requesting PayPal to close the accounts of my late husband, Dave Raven. He had two known accounts, one under <[redacted]> and the other under <[redacted]>. The latter account had approximately £[redacted].00 belonging to the Federation. I followed their instructions to fax a letter of explanation, a copy of his death certificate, my government-issued ID as the executor, and instructions on how to handle any funds in his accounts to The Compliance Department, Will Review, PayPal, [redacted], Omaha, NE [redacted] on August 2nd. Despite sending this twice, there has been no response from PayPal. I have also attempted to contact them via phone with no success. Since Dave's passing in March, only the account has been blocked, making it difficult to determine the exact amount in his accounts apart from what is owed to the UK Blues Federation. It's imperative that this matter is resolved promptly.

I am seeking assistance with a PayPal dispute case (ID: PP-D-[redacted]9) that I opened through Ebay's advice. I bought a Hot Champagne Bridal gown from the Seller 'Integrity*88, but the item did not meet my expectations. After the seller agreed to a full refund of £54, I sent the gown back via International Standard delivery with Royal Mail on September 4. Despite providing evidence of postage to both Ebay and the seller, the seller claims they did not receive the parcel. PayPal's Customer Services closed the case prematurely, but I have until October 28 to resolve this matter. Despite contacting PayPal's helpline and invoking Section 75 of the Consumer Credit Act [redacted], I have not received a satisfactory response. The seller keeps changing their arguments, such as claiming I did not include a postcode. I need guidance on the next steps to recover my funds. Thank you for your assistance. - G.H.

I am having trouble logging into my PayPal account despite trying all possible passwords. When attempting to reset the password by clicking "forgot password," I received an error message stating there is no account linked to my email. After multiple attempts, the system only highlights my email in red and prompts me to re-enter it, even though it is the correct one. Completing three verification tasks to prove I am not a robot only added to my frustration. I urgently need access to monitor my account transactions, so I appreciate a prompt response to resolve this issue. Thank you, Eloise S.

I accepted a payment from a student for a course scheduled next week. Yesterday on Friday, November 29th, I tried to transfer the funds to my bank account but was informed it could take up to 72 hours. After being on hold with Paypal for nearly an hour, I received generic responses about security measures. The withdrawal was reversed, so I had to directly pay my course material supplier from my Paypal balance to her Paypal account. This specific transaction has now been pending for 24 hours. I've attempted another withdrawal which is also on hold for 72 hours. Additionally, there's a £12 payment from eBay that I received but is also being held. These funds are crucial for my income and purchasing course materials, yet these delays are causing me financial strain and making me appear unprofessional. No matter what I try, I cannot access MY money from my Paypal account in a timeframe less than 72 hours.

My brother-in-law and sister have noticed unauthorized PayPal payments from their HSBC bank account. They have never used PayPal before. My brother-in-law is hospitalized and my sister has dementia, so I am reaching out for help. I want to remove his bank account from PayPal and track down where the goods have been delivered. Any information on who might have used their account would be appreciated to report it to the authorities. Thanks.

Sporting Clube de Braga, I am writing to express my dissatisfaction with the recent football match I attended between SC Braga and Wolverhampton Wanderers FC. Unfortunately, my experience was marred by a significant delay caused by match officials and police holding fans outside the stadium. The way the situation was handled by the authorities was alarming and left me and my friends feeling anxious for our safety, as unnecessary force was used. Therefore, I kindly request a full refund for the tickets I purchased using PayPal. Receipt No: [redacted] Thank you for your attention to this matter.

My husband, Michael Leach, is unable to access his old Paypal account. Despite entering his email, he cannot recall the password. Additionally, the mobile number linked to the account has been changed since he last used it. When attempting to reset the password, the passcode is being sent to the old mobile number, causing a dilemma. Contacting Paypal Customer Service through phone and email has been unsuccessful as a passcode is required, which is sent to the old mobile number. I have reached out via email in hopes of finding a solution. - Alison Leach

I received a message alerting me to unusual account activity, which has me concerned. The message instructs me to log in with my usual password and answer questions about my original information and password. I suspect this is a phishing attempt and have not responded. Can someone clarify if this is indeed a phishing message and provide guidance on what to do next? Thank you.

I was selling a product, but it got broken before I could ship it. The buyer had already paid, and I followed PayPal's instructions to refund them from my bank account. The buyer got their refund, but now I'm out of pocket for the item's price because PayPal hasn't refunded me. I'm wondering where my money went. Any help is greatly appreciated. Thank you in advance, Wayne.

I made a purchase from a seller on her Facebook page on December 9th using PayPal. The seller promised the item would arrive within 3 days after payment. However, it has been 10 days now, and the item has not been delivered as promised. Additionally, after a few days of payment, the seller has become unresponsive to my messages and calls. I am extremely dissatisfied with this experience and would like a refund for the item. Thank you.

I have unfortunately fallen victim to a scam involving an email from [redacted] regarding a £[redacted].00 transaction. The payment is currently pending, and despite fulfilling my end of the deal by sending the item, providing proof of postage, and the tracking number, they are not releasing the payment. I fear they may cancel the payment, leaving me at a loss. I am seeking advice on how to handle this situation.

Hello. I am a PayPal user and recently encountered issues with my account due to my Lebara phone number expiring. When I tried to register my UBA card on December 26th, I faced challenges receiving the verification code. Despite my attempts, I got scammed for $[redacted] USD and #[redacted],[redacted] naira by fraudsters posing as PayPal representatives. I have reported the incident to my bank and have evidence of the fraudulent activity. I also reached out to the police for assistance but could only fill out an online form. My bank is currently investigating, and I am hopeful that PayPal can provide further support in resolving this matter. Thank you, Rahma M.

I have been a PayPal user since [redacted]. In May, I lost my father and had to go abroad. When I tried to sign in and add my debit cards, I received a code via email from PayPal, which I entered correctly. The next step required a security check sent to my mobile number, which was no longer working due to my extended stay abroad. I reached out to a PayPal number I found on Google to resolve the issue. The representative requested my card details and instructed me to forward a message from my bank to a different number to enable PayPal to register my new card. I have records of my attempts on [redacted] on the 26th and before. I also have documentation of all correspondence from my bank, indicating a transaction with an Indian merchant. Kindly investigate this matter to ensure the safety and legitimacy of the PayPal site. I trust PayPal will address this issue more effectively than my bank UBA. My relatives, who also use PayPal, share my concerns.

I have not received payment for 7 items I sold on eBay even though they have been delivered to the customers. I have contacted PayPal and eBay multiple times regarding this issue. eBay mentioned a waiting period for the funds to clear into my PayPal account, but I received emails instructing me to claim the funds shortly after the sales. However, the claiming process on PayPal's website seems to be inaccessible, and customer service has not provided a resolution. Despite escalating the issue, PayPal has started returning the funds to the buyers, causing confusion and frustration. Communication between PayPal and eBay has been unproductive, and I am struggling to get a clear answer or a solution to this problem. Emails sent to PayPal have only resulted in automated responses that do not address the main issue. I am at a loss for what steps to take next as this has been ongoing for a month.

I have been struggling to access my account since the end of December. I have contacted customer service 12 times, even speaking with 3 managers, but the issue remains unresolved. Each time, I have had to go through extensive security measures and fixes, only to have the problem persist after 72-hour waits for system resets. Today, after speaking with the 13th representative, I was advised to close my account and create a new one. It seems to be working now, although the transfer of funds from my old PayPal account to my bank may take up to 5 days.

On December 29, [redacted], I placed an order for a Tecobuy Samsung A50 phone in black, which was supposed to be unlocked. During the ordering process, I had to create an account. However, when I tried to log in to my account later on, it showed a message saying "you have no account" and this issue persisted. Despite informing Tecobuy through multiple emails about this problem, it was not resolved. This made it impossible for me to track my order status, shipping information, or any details about the shipment. Due to the prolonged delays and lack of communication from Tecobuy, I decided to cancel the order on January 4, [redacted], and requested a refund. Despite my cancellation, on January 6, [redacted], Tecobuy sent an email claiming that the order was packed and ready for dispatch from their warehouse. I responded to request they not ship the order due to the cancellation and cited my email from January 4. However, on January 8, [redacted], Tecobuy erroneously claimed that they had already shipped the order before it was canceled, which contradicts their own email from January 6. Their inconsistency and lack of transparency have eroded my trust, and I am simply seeking a full refund of £[redacted].87 to the original payment account. Best regards, M.E.

Hello, my name is Kamila Jesetova. I am dealing with two cases currently. One case involves chicme.com with the ID PP - D [redacted]6, and the other case is with She Swish Limited with the ID PP-D [redacted]8. I have returned the items to both companies using the address provided on the outer packaging. Despite providing proof of shipment, neither company has issued me a refund. Chicme.com claims the address on the packaging is incorrect as it belongs to their sorting center. They will only refund if the item is sent to a different address stated in the dispute center, which I find unreasonable. Similarly, She Swish Limited changed the return address after I had already sent the item to the UK address. They now insist on sending it to a different address for a refund. I believe these companies are intentionally using misleading addresses to complicate refunds and negotiate lower amounts. I have no items to resend as I have already returned them. I would appreciate guidance on how to resolve this refund issue. Thank you, Kamila Jesetova.