Hello,**I am a regular customer at the North First Street in San Jose branch. I visit...
GetHuman-dtarun's customer service issue with Panera Bread from February 2019
13 views | 401 similar | 0 following
Help with my Panera Bread issue
First: share to improve GetHuman-dtarun's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dtarun's next move: talk to Panera Bread when they open.
Panera Bread's call center is closed now. We will send GetHuman-dtarun a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-dtarun may need:
Name on the reservation
The issue in GetHuman-dtarun's own words
Hello,**I am a regular customer at the North First Street in San Jose branch. I visit there once or twice in a week during lunch time with my colleagues.**Today, Feb **th, during lunch time **.**ish pm. I ordered my food on the console, with *** but my food didn't come for ** minutes. I went asked the server, the kitchen, and they asked me for my last name and couldn't find the number. I went to front desk where the lady asked me to check the bank account if the order went through. I spent over ** minutes telling them that I am a regular customer who buys stuff and I know I completed my order. **I had to walk out and buy lunch at another place and came back show my bank transaction that the amount was charged. I talked to the Manager who was equally rude and said I can return the money, and he did. But my experience working with Panera was horrible, and I would not return there ever.**The Manager I talked to is Rodrigo and front desk person is Jocylyn. I wouldn't ever go the branch unless you take an action and followup as why my order was missing, when I was charged for it. The transaction was ***, and transaction ******* $**.** in the name of Tarun Dwivedi. The manager said it was software error as the order was missing, I don't think he's telling the truth, if he's telling the truth, then how come I got charged for the order when it was not submitted to the kitchen. **I will go to twitter by end of this week, if I don't hear back on what exactly happened.
GetHuman-dtarun did not yet indicate what Panera Bread should do to make this right.
I have an issue with Panera Bread too
How GetHuman-dtarun fixed the problem
We are waiting for GetHuman-dtarun to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.