Hello,**I am a regular customer at the North First Street in San Jose branch. I visit...

GetHuman-dtarun's customer service issue with Panera Bread from February 2019

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The issue in GetHuman-dtarun's own words
Hello,**I am a regular customer at the North First Street in San Jose branch. I visit there once or twice in a week during lunch time with my colleagues.**Today, Feb **th, during lunch time **.**ish pm. I ordered my food on the console, with *** but my food didn't come for ** minutes. I went asked the server, the kitchen, and they asked me for my last name and couldn't find the number. I went to front desk where the lady asked me to check the bank account if the order went through. I spent over ** minutes telling them that I am a regular customer who buys stuff and I know I completed my order. **I had to walk out and buy lunch at another place and came back show my bank transaction that the amount was charged. I talked to the Manager who was equally rude and said I can return the money, and he did. But my experience working with Panera was horrible, and I would not return there ever.**The Manager I talked to is Rodrigo and front desk person is Jocylyn. I wouldn't ever go the branch unless you take an action and followup as why my order was missing, when I was charged for it. The transaction was ***, and transaction ******* $**.** in the name of Tarun Dwivedi. The manager said it was software error as the order was missing, I don't think he's telling the truth, if he's telling the truth, then how come I got charged for the order when it was not submitted to the kitchen. **I will go to twitter by end of this week, if I don't hear back on what exactly happened.

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Panera Bread

Customer service issue
Reported by GetHuman-dtarun
Feb 12th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 401 others
0 customers following this

Timeline

GetHuman-dtarun started working on this issue
Feb 12th, 2019 1:23am

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