Hello,**I am a regular customer at the North First Street in San Jose branch. I visit...

GetHuman-dtarun's customer service issue with Panera Bread from February 2019

13 views | 401 similar | 0 following
Help with my Panera Bread issue
First: share to improve GetHuman-dtarun's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dtarun's next move: talk to Panera Bread when they open.
Panera Bread's call center is closed now. We will send GetHuman-dtarun a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-dtarun may need:
Name on the reservation
The issue in GetHuman-dtarun's own words
Hello,**I am a regular customer at the North First Street in San Jose branch. I visit there once or twice in a week during lunch time with my colleagues.**Today, Feb **th, during lunch time **.**ish pm. I ordered my food on the console, with *** but my food didn't come for ** minutes. I went asked the server, the kitchen, and they asked me for my last name and couldn't find the number. I went to front desk where the lady asked me to check the bank account if the order went through. I spent over ** minutes telling them that I am a regular customer who buys stuff and I know I completed my order. **I had to walk out and buy lunch at another place and came back show my bank transaction that the amount was charged. I talked to the Manager who was equally rude and said I can return the money, and he did. But my experience working with Panera was horrible, and I would not return there ever.**The Manager I talked to is Rodrigo and front desk person is Jocylyn. I wouldn't ever go the branch unless you take an action and followup as why my order was missing, when I was charged for it. The transaction was ***, and transaction ******* $**.** in the name of Tarun Dwivedi. The manager said it was software error as the order was missing, I don't think he's telling the truth, if he's telling the truth, then how come I got charged for the order when it was not submitted to the kitchen. **I will go to twitter by end of this week, if I don't hear back on what exactly happened.

GetHuman-dtarun did not yet indicate what Panera Bread should do to make this right.

How GetHuman-dtarun fixed the problem

We are waiting for GetHuman-dtarun to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Panera Bread's attention and get better help faster. Tap below to get started.
Having Panera Bread issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dtarun fixes it.
This email address isn't valid

Panera Bread

Customer service issue
Reported by GetHuman-dtarun
Feb 12th, 2019 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 401 others
0 customers following this

Timeline

GetHuman-dtarun started working on this issue
Feb 12th, 2019 1:23am