Panera Bread Customer Service Issues

I recently purchased a salad at the drive-thru and noticed a sign offering cookies for 99 cents, so I decided to add one for my grandson. However, upon checking my receipt, I realized I was charged $2.79 for the cookie. When I inquired about the discrepancy, I was informed that the 99 cent price was valid only when adding a drink as well, which was not clearly stated on the sign due to my difficulty in reading the fine print. I kindly request a refund of $1.95 for the overcharge and hope that Panera can reconsider their marketing practices. Thank you. Regards, Barbara N. Email: [redacted]

On November 14, [redacted], at 6:14 p.m., my husband and I dined at Panera in Tulsa Hills, Tulsa, OK. During our visit, several issues arose with our order. My husband's Bacon Turkey Bravo sandwich was cold and not grilled on the correct bread. Despite returning it to be grilled, the sandwich came back with lukewarm chicken noodle soup and an incorrect side. Furthermore, my Asian Chicken Salad arrived without dressing, which I had to request separately, and my Autumn Squash soup was also not served at the right temperature. On a positive note, the drinks and cookies we ordered were satisfactory. Given the subpar experience we had, we kindly request a coupon for our next visit as a gesture of goodwill. Thank you for addressing these concerns promptly. - Carol and Jim Bryan

Subject: Feedback on Experience at Tustin Ranch Panera's Dear Corporate Customer Service, I am writing to share my recent disappointing experience at your Tustin Ranch Panera Bread location on Jamboree Street. As a small business owner who values customer service, I am disheartened to report the poor service I encountered during my visit with my wife. The tables were dirty, the service was slow, and the food presentation was lacking. This negative experience at a store I regularly frequent was a stark contrast to my previous positive visits. I hope you will address these issues at the Tustin Ranch store to maintain the high standards that Panera Bread is known for. Sincerely, Cass C. Owner and CEO of MathSTIX Email: [redacted] Phone: [redacted]

Subject: Concern Regarding Visit to Tustin Ranch Panera Location Dear Corporate Customer Service, I'm writing to you as a fellow small business owner who values customer service and satisfaction. Typically, I like to commend exceptional service, but unfortunately, I need to address my recent unpleasant experience at your Tustin Ranch store on Jamboree Street. This specific Panera location is convenient for me, and I've usually enjoyed my visits there. During a recent visit with my wife, we encountered numerous dirty tables, a long wait for our meal, inadequate food presentation, and indifferent service. This visit was a departure from my usual positive experiences at Panera, and I feel compelled to bring these issues to your attention. I hope that addressing these concerns will help improve the performance and reputation of this particular location. Customers deserve a high-quality experience, and I trust that Panera will take this feedback seriously. Sincerely, Cass C. MathSTIX Owner and CEO

I previously worked at the Cave Spring store in Roanoke, VA, as an Associate. Unfortunately, I was terminated on November 8th, and since then, I have not received payment for nearly a full week's worth of work. I am certain that I was present and working on the days of October 31st through November 3rd. Despite my efforts to resolve this issue with the GM over the past few weeks, I have not received a response or any assistance. After discussing the matter with an assistant manager, it was discovered that there were discrepancies in recording my clock-in and clock-out times. I informed the MOD, who assured me they would manually input my hours, but it seems this was not done correctly. Furthermore, the reason given for my termination was allegedly excessive absences, although I dispute this claim as inaccurate. I have requested to review the security camera footage to verify my presence at the store, but my inquiries have been ignored.

Good morning, I am having trouble accessing delivery from the app at both my home and work addresses. Home: [redacted] Bolton Road East Windsor, NJ [redacted] 2.4 miles from Panera on Route [redacted] Work: [redacted] King George Road Fords, NJ [redacted] 2.6 miles from Panera on Route 1 Even though both locations are within the 3-mile radius, the app shows that delivery is not available. At the Route [redacted] Panera, I have previously called and successfully placed orders, but recently encountered an associate who refused to take phone orders. Can you please update the app so I can enjoy your delicious pastries and soups at home and work during the upcoming winter months? I have confirmed the distances using Google Maps and Waze. Regards, VS

I recently visited my local Panera (located at [redacted] near Bitters in San Antonio) around 6:00 pm. Upon entering, I noticed a few customers ordering at the counter with only one employee assisting. Another staff member approached me and inquired if I had just arrived. After confirming, I was informed that the store was closed, which was unexpected as their official closing time is at 6 pm, the time I arrived. I expressed my desire for a bagel, only to be informed that the store was no longer accepting orders due to a holiday Christmas party for the employees. While I understand and respect the gesture of the holiday party, I found the employee's manner somewhat brusque when directing me out, especially considering my simple order. It was disappointing as I have generally enjoyed my experiences at Panera but this encounter has left me hesitant about returning, at least to this specific store.

I frequently dine at your Los Angeles and Orange County restaurants for breakfast, lunch, and dinner. However, my recent visit to the Lake Forest, CA location left me disappointed. My salad had iceberg lettuce which I don't eat, my rewards points were not added, the clerk dropped my change, and my French onion soup was served ice cold. Despite being a loyal customer who values the exceptional service at your Culver City location, I did not expect this kind of experience. Today, I bought breakfast at the said location and ended up with a six dollar salad I can't consume. The lack of acknowledgment or apology after the clerk dropped my coins has left me with no desire to return. Disappointed, ShelliMonet Newbolt

On Monday, the 10th of this month, I ordered two steak and arugula sandwiches from Panera Bread to take home. Unfortunately, upon checking at home, I discovered the steak was excessively raw, with visible blood that had dripped onto the bread, making it unappetizing. I promptly contacted them to file a complaint and was offered either a refund or a remake of the order. The next day, on the 11th of December, I returned to Panera Bread at nearly 10 PM with my original order and receipt in hand. I explained the situation to the cashier, provided my name, and the employee confirmed my complaint. Despite requesting the same order with fully cooked steak, I was given a half sandwich instead of the two whole sandwiches I had previously ordered. When I realized the mistake and returned to rectify it, the store was already closed. This mix-up has left me extremely disappointed and frustrated with the service. I have documentation of the order and ultimately seek a refund for the unsatisfactory experience.

There has been an extensive discussion in our neighborhood forum regarding the Panera in Spring, Texas on Rayford Road. The establishment's cleanliness has been consistently poor, with many members avoiding it due to its unsanitary condition and lack of proper management. Despite a few using the drive-through or takeout services, the store remains mostly empty except for a few employees who do not prioritize cleaning. The cleaning methods used leave surfaces sticky, making it uncomfortable for customers. This raises concerns about the hygiene standards in the kitchen. Many residents believe that the cafe should undergo inspection and possibly have a change in management to address these issues.

The management team at Panera in Loveland, Colorado, has been incredibly disappointing. Recently, they made a mistake with my wife's order, putting soy in her salad despite her severe allergy. When we returned and mentioned this, the general manager offered to take care of us but only ended up giving us a free pick two instead. Unfortunately, they once again made an error by including peppers in my sandwich after I specifically mentioned my allergy to them. When my wife spoke to the general manager, Terrie, she was met with resistance and no resolution. This is completely unacceptable behavior from a store manager, especially considering how much money we have spent at Panera over the past few months both personally and through our company's frequent catering orders.

Hello, I need assistance regarding an online order we made on 12/12/18 for delivery on 12/15/18, with confirmation number [redacted]. We were informed of delivery on 12/14/18 between 9:45am - 10am. However, by 10:08 am, we had not received our order, causing inconvenience as we had guests over and no breakfast. Upon contacting manager Mercedes Drake, she mentioned not being informed about the morning order by the night manager James Owens. She committed to delivering the order as soon as possible, but as of 10:42 am, it has not arrived. This delay is distressing as we are hosting an engagement brunch for our nephew. Your immediate attention to this matter would be greatly appreciated. Thank you. Margaret P.

Dear Panera, I discovered your balsamic dressing a few years ago and it quickly became my favorite. I am disappointed that it seems to have disappeared from stores recently. I enjoy it when dining at Panera but would like to have it at home as well. On another note, I have been experiencing issues with your mobile app. When I try to log in, I receive an error message regardless of whether I enter the correct or incorrect password. Additionally, it would be helpful to have a "remember me" option for login. Despite these challenges, I really enjoy Panera and hope these issues can be resolved. Thank you for your attention. Sincerely, Janano J.

I visited the Portage Westnedge location last night around 8 pm. I ordered 2 kids' Mac and Cheese meals, a pick 2, and a pick 2 with Baja Mac and Cheese, along with a Modern Caprese sandwich for myself. Unfortunately, my sandwich was delayed and arrived with just a glob of mozzarella in one corner, some tomato chunks (not slices), and missing key ingredients like arugula, tomato confit, and basil – making it unappetizing. The Mac and Cheese was lukewarm, contrasting with the scalding hot kids' Mac and Cheese. For the price of $11, I expected my meal to be served at the right temperature, with all advertised ingredients, and in a manner that allows easy eating. This experience was disappointing, especially for dinner, which is usually average but last night fell below expectations.

I worked at your Kalispell, MT location for only three days. I chose to resign after a supervisor witnessed me getting sick and then had me continue serving food to customers who had seen me unwell. I informed all three supervisors on duty, but none of them addressed the situation. I became sick again and almost vomited a third time before leaving. Despite this, my main concern is that after leaving, I spoke to supervisor Will about the incident, but I have not heard back from him. It has been over a month, and I have yet to receive my final paycheck. I have attempted to contact them without success. I am reaching out here before involving the state to resolve the issue of my withheld wages.

I have lunch at Panera Bread daily, and occasionally visit the Bloomington location once a week. Unfortunately, a recent salad I ordered lacked kale and mostly contained white lettuce, which was disappointing. Despite the busy atmosphere, I decided to speak with the manager. I inquired about the missing kale, and she informed me they had run out. I suggested that customers should be informed at the register to allow for substitutions, especially based on past experiences during produce shortages. The manager offered to make a replacement salad, but as I was already full, I declined. I left feeling frustrated as she did not offer a refund or a gesture of goodwill, such as a gift card.

Yesterday evening (12/18) at 10pm, I placed an order online to pick up this morning (12/19) at 8:15 am for a work meeting. However, upon arriving at 8:10 am, I was informed that my order was lost. Despite only a few customers being present, it took 5 minutes to address the issue with an employee. Regrettably, 4 out of the 6 bagels I ordered were already sold out. The staff provided limited alternatives without any apology or compensation. This repeated incident is frustrating as it is the third time within a few months at this particular location. Even after receiving my order, it was incorrect as I was missing items. While the cafe drinks were accurate, the rest of the order was disappointing. The shift manager poorly handled the situation, implying I should have arrived earlier for specific bagels. Another employee later corrected the oversight. Overall, I am dissatisfied with the service at this Panera location, despite my appreciation for their bagels.

The new store in Naperville, IL has been a disappointing experience for me. I frequent Panera every morning and have always received excellent service until now. The staff at this new location is rude, lazy, and indifferent. During my visits, there have been very limited options available, and the service has been slow, with employees appearing disinterested. Despite giving it a couple of tries, I have decided not to return. The inefficiency and lack of customer care from the employees are unacceptable. This store seems poorly managed, and I doubt it will succeed with such subpar service. I am deeply disappointed as I am a loyal Panera customer, but I will continue to drive the extra 20 minutes to my usual store for better service.

Hello, my name is Ellen Powzyk. On Friday, December 21, [redacted], at 07:32 PM, I visited Panera Bread Cafe # [redacted]. The cashier on duty was Alondra, and my Check Number is [redacted]. As a new vegetarian, I was surprised to find no vegetarian salads on the menu and had to customize mine to remove the meat. When ordering a pick 2 meal with Carrot and Coconut soup, I was disappointed to learn they had no bread bowls left. Even my companions couldn't get full sandwiches due to the bread shortage. I was told the store was open until 09:00 PM, but with no bread, I was skeptical. Considering the situation, I am seeking a refund or three complimentary meals for my party. It's puzzling that Panera Bread lacked bread, akin to McDonald's without hamburgers. I paid $25.05 before tax and $27.05 after tax. My contact information is [redacted] and [redacted]. I appreciate your help with this matter. Ellen Powzyk.

I was initially hesitant to contact The Panera on 101A in Nashua regarding a distressful situation that occurred to me during lunch on Friday, the 21st of this month. I frequent this location alone on my shopping trips and pride myself on being independent. Unfortunately, while I was finishing up some last-minute shopping, three of my credit cards were stolen and used at nearby locations. I believe it's important for you to know about this concerning activity happening in what should be a friendly atmosphere. I have reported the incident to both the Nashua Police and the Amherst police, cancelled my credit cards, and taken necessary precautions. It's crucial for businesses to be aware of such situations occurring on their premises to protect their customers. - MB