My roommate and I went to Panera around * PM and ordered “You Pick Two”s off the kiosk...
GetHuman-shelbyes's customer service issue with Panera Bread from January 2019
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The issue in GetHuman-shelbyes's own words
My roommate and I went to Panera around * PM and ordered “You Pick Two”s off the kiosk. We noticed that many things were “not available” but made sure our meals were. We took our order to go and when we got home we realized that our sandwiches had been completely altered without our knowledge because they were out of most of the items for our meals. I ordered a bacon turkey bravo without tomatoes, as per usual, only to find that they replaced the tomato basil bread with some wheat bread, the cheese was not Gouda, and there was no bacon to be found. My roommate ordered the chicken frontega and there was no cheese on the sandwich. We are both frequent Panera customers and were extremely dissatisfied with our trip today because we would have rather been notified that our ingredients were unavailable so that we could order something else. Instead, we didn’t finish our meals because the taste was completely altered. We would like store credit as we intend to return for a better experience.
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