I just walked into my local Panera (*** near Bitters in San Antonio) right at *:**pm...

GetHuman-patbroni's customer service issue with Panera Bread from December 2018

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The issue in GetHuman-patbroni's own words
I just walked into my local Panera (*** near Bitters in San Antonio) right at *:**pm). There were a few people ordering at the counter with one employee. I was immediately approached by another employee behind the counter, and asked if I had just come in the door. I said yes, and then was told that the store was closed, that it closed at * (as I said it was *), and was no longer taking orders. I explained that I only wanted a bagel, but again was told that the store was closed and that I could not order. As this was not a normal closing time, I asked why and was told that they were having a holiday Christmas party. I have no problem with the store honoring their employees and having a party, but I feel that the employee that directed me out the door was abrupt and a bit rude. Especially given that I only wanted a bagel and probably could have completed my order before the other people at the counter were finished. I have generally been very happy with Panera, but this experience left me not wanting to return, at least not to this particular store.

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Panera Bread

Customer service issue
Reported by GetHuman-patbroni
Dec 10th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 175 others
0 customers following this

Timeline

GetHuman-patbroni started working on this issue
Dec 10th, 2018 12:17am

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