Hello, I have a problem with your location in Allen park Michigan on Fairlane Drive. Th...

GetHuman-junelowe's customer service issue with Panera Bread from October 2018

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The issue in GetHuman-junelowe's own words
Hello, I have a problem with your location in Allen park Michigan on Fairlane Drive. The last * times I've went to this location my older has been messed up and incomplete. I've lost out on at least ** bucks in these * visits. Ive never complained on any occasion because of how poorly staff and management treat me, as if I'm an inconvenience. On Thursday around * pm I placed an order for a bowl of French onion soup, a whole grilled cheese sandwich and * cookies. Did not receive the cookies, only got half of a sandwich and as usual they never put in the side of chips. I called asked for the manager and am appalled on how unproffesional he was and how he treated the complaint. He did not apologize, kept saying he knew nothing about the order. Proceeded to laugh at me, when I asked for a corporate number to complain to them he told me to Google it, he doesn't have that information. At this point I'm livid I said thanks for nothing ******* and hung up. The mangers name is Will. He would not give his last name but after the way he treated me as a customer should not be accepted and he should be terminated. I will never buy another Panera product because of the way that man treated me!

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Panera Bread

Customer service issue
Reported by GetHuman-junelowe
Oct 19th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 79 others
0 customers following this
Items needed
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Timeline

GetHuman-junelowe started working on this issue
Oct 19th, 2018 1:29am
GetHuman-junelowe indicated the issue is not fixed yet.
Oct 22nd, 2018 12:24am

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