Hi..* times in a row now I've visited * different Panera's, Hudson WI & Vadnais Heights...

GetHuman-jozzlesw's customer service issue with Panera Bread from July 2018

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The issue in GetHuman-jozzlesw's own words
Hi..* times in a row now I've visited * different Panera's, Hudson WI & Vadnais Heights MN, and they've been out of the Soba broth bowl. Today I waited at the drive-thru for * minutes before they told me they were out of it. Then when I chose a different broth bowl they didn't put broth in it or the chicken I payed for, which I didn't notice until I got home. Also, I ordered a half sandwich which they didn't put in my bag, at least I caught that before pulling away. All in all I was in the drive-thru for nearly ** minutes, the cars behind me were honking at me because they were so frustrated with how long it took. I called the Vadnais Heights manager when I got home, ** minutes away, and she was very apologetic and offered me a comp meal next time I come...which was nice but still I don't understand why this keeps happening. EVERY time I've been to the Hudson WI location my order has been wrong or they are out of what I want. It's so frustrating! I worked in the restaurant business for over ** years so have more patience and understanding than the average customer but this is getting ridiculous.

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Panera Bread

Customer service issue
Reported by GetHuman-jozzlesw
Jul 10th, 2018 - 5 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 28 others
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GetHuman-jozzlesw started working on this issue
Jul 10th, 2018 5:46pm