Hi..* times in a row now I've visited * different Panera's, Hudson WI & Vadnais Heights...
GetHuman-jozzlesw's customer service issue with Panera Bread from July 2018
Help with my Panera Bread issue
First: share to improve GetHuman-jozzlesw's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jozzlesw's next move: talk to Panera Bread when they open.
Panera Bread's call center is closed now. We will send GetHuman-jozzlesw a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jozzlesw may need:
Name on the reservation
The issue in GetHuman-jozzlesw's own words
Hi..* times in a row now I've visited * different Panera's, Hudson WI & Vadnais Heights MN, and they've been out of the Soba broth bowl. Today I waited at the drive-thru for * minutes before they told me they were out of it. Then when I chose a different broth bowl they didn't put broth in it or the chicken I payed for, which I didn't notice until I got home. Also, I ordered a half sandwich which they didn't put in my bag, at least I caught that before pulling away. All in all I was in the drive-thru for nearly ** minutes, the cars behind me were honking at me because they were so frustrated with how long it took. I called the Vadnais Heights manager when I got home, ** minutes away, and she was very apologetic and offered me a comp meal next time I come...which was nice but still I don't understand why this keeps happening. EVERY time I've been to the Hudson WI location my order has been wrong or they are out of what I want. It's so frustrating! I worked in the restaurant business for over ** years so have more patience and understanding than the average customer but this is getting ridiculous.
GetHuman-jozzlesw did not yet indicate what Panera Bread should do to make this right.
I have an issue with Panera Bread too
How GetHuman-jozzlesw fixed the problem
We are waiting for GetHuman-jozzlesw to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.