On Monday, ********, I ordered delivery from the Panera Bread in Brighton, MI on Grand...

GetHuman-ribarmeg's customer service issue with Panera Bread from June 2018

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The issue in GetHuman-ribarmeg's own words
On Monday, ********, I ordered delivery from the Panera Bread in Brighton, MI on Grand River Ave. I received my order which totaled $**.**. I left a tip for the driver and made the total including the tip $**.**. I work at my financial institution, I looked at my account to see that they charged me $***.** for my order. I called the manager, who NEVER apologized for this situation. All he said was "Oh, I've never had this happen before." And then he told me that it was added as a tip. He took my phone number and told me he would call me when it was corrected. I have not received any call from them and the issue is NOT fixed. I am extremely disappointed in them and confused how an $**.** order became $***.**. My order number was ********* and my panera number is ************. I am requesting a full refund and something for this EXTREMELY LARGE inconvenience because I have not heard back from the store for their problem.

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Panera Bread

Customer service issue
Reported by GetHuman-ribarmeg
Jun 13th, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 23 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman-ribarmeg started working on this issue
Jun 13th, 2018 1:54pm
GetHuman-ribarmeg indicated the issue is not fixed yet.
Jun 13th, 2018 3:02pm
GetHuman-ribarmeg indicated the issue is not fixed yet.
Jun 13th, 2018 3:03pm
GetHuman-ribarmeg indicated the issue is not fixed yet.
Jun 13th, 2018 9:46pm