I placed an order a week ago, was told my order would arrive within *-* days and It has...
GetHuman2783122's Complaint issue with PacSun.com from April 2019
10 views | 936 similar | 0 following
Help with my PacSun.com issue
First: share to improve GetHuman2783122's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2783122's next move: call PacSun.com.
The best way to get your problem resolved is to tap the button below to start calling PacSun.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2783122 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2783122's own words
I placed an order a week ago, was told my order would arrive within *-* days and It has yet to even ship. I needed this order by ****. I called Customer service yesterday **** and was told they would upgrade my shipping to priority shipping because you have yet to ship it and i needed it before ****. I was told I would get an email within *-* hours and didn’t receive anything. I just checked the tracking on my order and it’s still “processing at warehouse”. I find this very unprofessional of PacSun for insuring my package would be in my possession within *-* days then after failing to do so, telling me they would correct this mistake by prioritizing it and not doing that either. So either i need my package shipped overnight shipping or a refund because this is completely unacceptable.
GetHuman2783122 did not yet indicate what PacSun.com should do to make this right.
I have an issue with PacSun.com too
How GetHuman2783122 fixed the problem
We are waiting for GetHuman2783122 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common PacSun.com customer problems.