Before contacting them, items GetHuman2783122 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2783122's own words
I placed an order a week ago, was told my order would arrive within *-* days and It has yet to even ship. I needed this order by ****. I called Customer service yesterday **** and was told they would upgrade my shipping to priority shipping because you have yet to ship it and i needed it before ****. I was told I would get an email within *-* hours and didn’t receive anything. I just checked the tracking on my order and it’s still “processing at warehouse”. I find this very unprofessional of PacSun for insuring my package would be in my possession within *-* days then after failing to do so, telling me they would correct this mistake by prioritizing it and not doing that either. So either i need my package shipped overnight shipping or a refund because this is completely unacceptable.
GetHuman2783122 did not yet indicate what PacSun.com should do to make this right.
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