Updated May 3, 2024

PLDT Customer FAQ

Top Answers & How-to Guides

How do I Contact PLDT Customer Service?

The question we are asked most often is about how to talk to PLDT customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the available PLDT TV services?

PLDT offers a range of TV services to cater to different preferences and needs. One of the available options is Cignal TV, a satellite-based service offering a diverse selection of local and international channels. With Cignal, customers can enjoy high-quality digital TV reception and access to exclusive channels and Pay-Per-View content. Another option is PLDT TVolution, which provides access to a variety of streaming apps, allowing users to enjoy their favorite shows and movies anytime, anywhere. TVolution also offers hassle-free installation and easy-to-use features for a seamless TV viewing experience. Moreover, PLDT Home Fibr also provides access to popular streaming platforms such as Netflix, YouTube, iWantTFC, and more, ensuring a wide range of entertainment choices. Whether it's satellite-based, streaming, or a combination of both, PLDT TV services aim to deliver quality entertainment for every household....

Ask any question you have about PLDT customer service, get an answer now.

Contact PLDT customer service

Recent PLDT Customer Questions

I have no connection with my pldt fiber

Sorry to hear about your connection problem. Here are a few basic steps you can attempt to solve the issue: 1. Check if all the cables are properly connected. 2. Restart your modem and your device. 3. Check if your bill is paid. Unpaid bills may result in an interruption of service. If none of these work, it's likely that there's an issue from PLDT's end or there might be an outage in your area. Try to get in touch with PLDT customer service to understand the issue better. They'll be able to check the status of your connection and provide appropriate solutions.

Asked Apr 30, 2024 6:34 AM

I would like to chat to a live representative

We're sorry, but it's beyond the capacity of this FAQ session to connect you directly with a PLDT live representative. We recommend checking the official PLDT website or their social media pages for options on how to get in touch with their customer service team. They are better equipped to handle your inquiries and concerns effectively.

Asked Apr 18, 2024 4:30 AM

I would like to disconnect my account

To disconnect your PLDT account, you will need to submit a disconnection request directly to PLDT. This can be done by contacting PLDT's Customer Service hotline at 171. You will be asked to provide account details for verification. Do note that disconnection requests are subject to corresponding charges and policies as stipulated in the contract. Consider reaching out to the customer service representatives to clarify these charges and to facilitate the disconnect process. Checking with them will help you understand the procedure and details. Please remember that a notice period may be required before disconnection so you may want to plan accordingly.

Asked Apr 11, 2024 6:33 AM

i already paid the bill but my line is still cut

We understand your concern. Once payment is made, reconnection of your PLDT line typically happens within 24 hours. However, factors like weekends, holidays, or system delays could occasionally extend this period. If it's been more than 24 hours after your payment and the line is still not reconnected, it might be best to get in touch with PLDT's customer service to relay your concern. They can validate your payment and assess the status of your line. Remember to provide them with your account details and proof of payment to expedite the process.

Asked Mar 27, 2024 7:50 AM

Hi, i would to apply for additional connected pldt landline , who can i contact for that ?

To get an additional PLDT landline connection, you need to apply for another line under the PLDT Home service. Visit the PLDT Home website or head to your nearest PLDT Sales & Service Center. Here, you can place a request for the new landline connection. Be prepared to provide personal identification information and proof of billing. Your application will then be reviewed and processed by PLDT, and if approved, an installation schedule will be set. Ensure that someone is at the premises during installation to assist the personnel.

Asked Mar 21, 2024 9:09 AM

Help me with my PLDT customer service issue

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Updated May 3, 2024

PLDT Customer FAQ

Top Answers & How-to Guides

How do I Contact PLDT Customer Service?

What are the available PLDT TV services?

Recent PLDT Customer Questions

I have no connection with my pldt fiber

I would like to chat to a live representative

I would like to disconnect my account

i already paid the bill but my line is still cut

Hi, i would to apply for additional connected pldt landline , who can i contact for that ?

Help me with my PLDT customer service issue

Technical Support

How Do I Get Technical Support from PLDT?

Internet Plans

What are the available PLDT internet plans?

Payment Options

What are the payment options for PLDT bills?

Coverage Area

What is the coverage area for PLDT Fibr?

Relocation

Can I transfer my PLDT landline to a new address?

TV Services

What are the available PLDT TV services?

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