URGENT ATTENTION PLEASE!!!!!!

GetHuman-genlee_'s Technical Support issue with PLDT from August 2019

Help with my PLDT issue
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Username, Password, Email address on the account, Address on the account, Name on the account, and Phone number on the account
The issue in GetHuman-genlee_'s own words
Trying to make a call but the line is just having a busy tone. I can't make any calls. The internet connection is really unstable until now. I pay for **mbps but I get *.**mbps NOW???? Wow!!! ... Hello,**This is Geneveive Lee with the telephone number (***) *** **** and the account is under my husband's name Victor Y. Lee Jr. **As of the moment, I'm experiencing unstable internet connection and the highest speed I got so far is only *.**mbps for download & upload of *.**mbps. (latest speedtest result: https:**snipboard.io*nEurW*.jpg )*We have PLDT FIBER upto **mbps, whats up???? Also, we don't have any dial tone on our phone. Only a busy tone is heard, that's why I'm trying to reach you through this email coz I can't make a call using the useless phone.**I want and I need my connection. I need the service that I am paying for. **I also want to ask for a letter from you regarding this matter for me to have a proof that I was and I am experiencing internet instability up until now. Thank you!**Respectfully, *Geneveive Lee
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PLDT

Landline and Internet
Technical Support issue
Reported by GetHuman-genlee_
Aug 20th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2579 others
0 customers following this

Timeline

GetHuman-genlee_ started working on this issue
Aug 20th, 2019 6:54pm
GetHuman-genlee_ indicated the issue is not fixed yet.
Aug 21st, 2019 3:04pm
GetHuman-genlee_ indicated the issue is not fixed yet.
Aug 21st, 2019 3:07pm
GetHuman-genlee_ indicated the issue is not fixed yet.
Aug 23rd, 2019 7:31pm
GetHuman-genlee_ indicated the issue is not fixed yet.
Aug 23rd, 2019 7:31pm