Hi PLDT Staff,**Please refer to subcription's details below: **ACCOUNT NO...

GetHuman-rssantos's customer service issue with PLDT from March 2019

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The issue in GetHuman-rssantos's own words
Hi PLDT Staff,**Please refer to subcription's details below: **ACCOUNT NO.: ***********ACCOUNT NAME: JOSEPHINE SANTOS NAZAREA**It's been almost a month we are not able to fully use the service. Internet connection is in and out, the landline doesn't have a dial tone.**Emails have been sent to PLDT since then, follow-up emails have been sent as well, but I haven't received any response yet.**I also contacted PLDT stating the problem through facebook messenger, my message was seen but no one replied. Also, sent message to their instagram account, no answered. WHAT A GREAT, GREAT CUSTOMER SERVICE YOU HAVE!!!**I will really appreciate it a lot if you reply to this email. At least, that will prove that pldt still has its staff to read their emails!!!**URGENT ASSISTANCE!!!*THIS IS WHAT WE BADLY NEED ASAP!!!**Josephine Nazarea

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Customer service issue
Reported by GetHuman-rssantos
Mar 21st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1350 others
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GetHuman-rssantos started working on this issue
Mar 21st, 2019 2:41am