Good Day!*I migrated from Home ultera plan *** to Pldt Home Fiber ****. Activation of...

GetHuman-rosfranc's customer service issue with PLDT from August 2018

Help with my PLDT issue
The issue in GetHuman-rosfranc's own words
Good Day!*I migrated from Home ultera plan *** to Pldt Home Fiber ****. Activation of my home fiber was made last Aug **, ****. Last Aug **, **** i visit Pldt Malolos Branch Office last Aug **, **** to inform them regarding the activation of home fiber and also to request for the disconnection of my home Ultera and for the waiving of termination fee. Since activation of home fiber(aug **) up to the present, I did not use my home ultera anymore. *In view of the above, I would like to request your good office to facilitate the disconnection of Home Ultera.Account No. **********.*Thank you very much,**ROSENDO ABUAN FRANCISCO

GetHuman-rosfranc did not yet indicate what PLDT should do to make this right.

How GetHuman-rosfranc fixed the problem
Actually, not yet ***% resolving my problem regarding my migration from home ultera to pldt home fibr. But it lessen my burden after visiting PLDT Branch office in Malolos Bulacan to relate them my concern. As per Customer Service from PLDT, they already sent email to the concerned company . Also she emphasized that I have no more accountability to pay for them (Home Ultera). "Ok na po Wala na po kayong babayaran " . She also gave me the starting date of my effectivity of my Home Fiber. Let see if Smart Bro did not send me billing statement anymore this coming October. But I trust PLDT, I hope everything is fine.
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Customer service issue
Reported by GetHuman-rosfranc
Aug 31st, 2018 - 3 years ago
Fixed
GetHuman-rosfranc shared how to fix
Seen by 27 customers so far
Similar issue to 51 others
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Timeline

GetHuman-rosfranc started working on this issue
Aug 31st, 2018 7:26am
GetHuman-rosfranc indicated the issue is not fixed yet.
Sep 2nd, 2018 1:13am
GetHuman-rosfranc indicated the issue is not fixed yet.
Sep 2nd, 2018 1:27am
GetHuman-rosfranc indicated the issue is not fixed yet.
Sep 2nd, 2018 3:16am
GetHuman-rosfranc confirmed the issue is fixed. Hooray!
Sep 3rd, 2018 9:04am
GetHuman-rosfranc confirmed the issue is fixed. Hooray!
Sep 3rd, 2018 11:32am
GetHuman-rosfranc confirmed the issue is fixed. Hooray!
Sep 4th, 2018 3:29pm