I had a grooming appointment for my dog at the PetCo at State Bridge Road at noon today...

GetHuman4853276's Complaint issue with PETCO from May 2020

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The issue in GetHuman4853276's own words
I had a grooming appointment for my dog at the PetCo at State Bridge Road at noon today, and I was rudely told by the worker at the grooming desk that my dog could not be groomed because his rabies vaccination history was not on file* I implored her to check the file under a different phone number, and his records were there. Then, she rudely told me that he cannot be groomed because his fur is too matted. It was abundantly clear that she had no interest in grooming my dog that day. I understood because I am a college student and have been unable to take him to a groomer during the pandemic, and he is a Maltese with beautiful, long fur that was matted after he played in the rain. However, she proceeded to call me a neglectful pet owner, told me to care more about my pet's health, and I left the store in tears. **Then, a family member called to ask some clarifying questions, and the groomer hung up on her after asserting that we are bad pet owners. The family member called back and was able to speak to the manager, who yelled at her that my dog is no longer allowed to be groomed at the store. I hope that future customers do not have to deal with this issue and that the manager and the employee can be held accountable for their hurtful and unprofessional attitudes.

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PETCO

Complaint issue
Reported by GetHuman4853276
May 21st, 2020 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 737 others
0 customers following this

Timeline

GetHuman4853276 started working on this issue
May 21st, 2020 4:48pm

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