I bought a laser toy for my cat and when i got it home it didn't work, i went to the s...

GetHuman-mfraserc's customer service issue with PETCO from December 2018

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The issue in GetHuman-mfraserc's own words
I bought a laser toy for my cat and when i got it home it didn't work, i went to the store in Studio City , Ca on Ventura Blvd*And was treated rudely just because i couldn't find the reciept. I said i didn't need to get the money back just exchange it and the young manager cut me off and said no reciept no return!! , i said i have been coming here for years is something we can do or can i speak to the manager to maybe work something out and the young man said im the manager and the answers no.*He wasn't busy but i had to walk out because i was very upset with him a didnt want to get into a argument, im a good customer and come there often*And was pretty shocked at the response i got. When i got outside * other customers said*That guy is always like that and that i should come back another day when one of the good managers was there.*Is this what i need to do i wait for a more professional person*Or should i just not go to your store anymore since it seems im not a valuable customer to this man. It was on ******** around *:**pm and i couldn't see the managers name tag*Thank you for your time.*Matthew Carey. Even *f the answer was * i didn't like i dont need to be talked to like that, since i wasn't rude.

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Customer service issue
Reported by GetHuman-mfraserc
Dec 29th, 2018 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 294 others
0 customers following this


GetHuman-mfraserc started working on this issue
Dec 29th, 2018 3:17am