Ordered a *John Boos Oak **x** Butcher Block & Henckels Knife Set' from Country Butler...
GetHuman-rfthrs's Complaint issue with Overstock.com from May 2020
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Ordered a *John Boos Oak **x** Butcher Block & Henckels Knife Set' from Country Butler on March **th. It finally arrived on April ** with some damage and a defect on the top. After multiple emails (to both Country Butler and John Boos) they finally agreed that if I donate the table, they would build me another. They said I would need to have a form from the factory filled out by the seller and then the agency and returned. I have attempted to contact Country Butler several times over the past * weeks and they are not responding to my emails. They also have never sent the knife set (which I also mentioned in the emails). I am hoping you can mediate this before I resort to filing a consumer complaint with the State Attorney Generals office. Please help. - Bruce and Donna Bare
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