On May ** I attempted to book a flight to Durango, CO. As I was attempting to book flig...

GetHuman905937's customer service issue with Orbitz from July 2018

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The issue in GetHuman905937's own words
On May ** I attempted to book a flight to Durango, CO. As I was attempting to book flight the site stopped working. I wasn't sure if the flight was booked or not so I checked my itinerary. It wasn't in there so I booked again. Then later I found out I was booked twice for the same flight. The airline told us this was an Orbitz problem and to contact you. I am late in addressing this problem. You see, the flight was needed due to the unexpected death of our ** year old son. It has been hard for me to address this before. The flight was for United our of South Bend on May ** to Durango, CO. I received an email regarding: "We are aware that you encountered some challenges using our website recently, sorry about that". So, I was charged for * tickets on the same flight. I would like a refund for one of the flights since the double booking occurred as a result of an Orbitz problem.
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Orbitz

Customer service issue
Reported by GetHuman905937
Jul 22nd, 2018 - a yr ago
I have an issue with Orbitz too
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Seen by 1 customer so far
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Timeline
GetHuman905937 started working on this issue
Jul 22nd, 2018 6:17pm