There was an outage in Morganville, N.J. It affected Optimum, Verizon & JCP&L. I spoke...

GetHuman-rbschnei's Dispute a Charge issue with Optimum from May 2020

Help with my Optimum issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-rbschnei's own words
Correct problem from a rep. who made it worse.*Spoke to * reps. & * supervisor. ... There was an outage in Morganville, N.J. It affected Optimum, Verizon & JCP&L. I spoke to customer service * times and they tried to repair my problem. Unable to do so, I was informed that I need a Technician to come to the house. I was told by each that there will be NO CHARGE!! I have received my new bill and I was charged $**.** for the service call. All he had to do was adjust the picture. He too stated there is no charge. I am formally requesting this charge to be removed. Acct.*****-******-**-* I want this Fee removed.
I was unable to watch the t.v. due to circumstances beyond my control.
I was informed * different times by * different reps*and*or a Supervisor.*This Charge for the technician is not warranted. I would like to have this*Fee removed. I am a Sr. Citizen and have blindness with ** % loss of vision.*The Technician was here for * minutes and made a settings adjustment. Technician stated the office could have done this without him coming to the house. I could have has a neighbor take care of this slight problem, and I certainly id not need a Service Call at my home.
I am a customer for the past *.* years. I have always paid my bill on time*with no past delinquencies.
How GetHuman-rbschnei fixed the problem
Optimum sent a technician to the home. I was told there was no charge*for the service. One rep. told me I need a new cable box. It needed only a pressing of one button to correct. Received my new statement and there is an $**.** charge for this. Very underhanded and deceitful. I will protest this charge.
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Dispute a Charge issue
Reported by GetHuman-rbschnei
May 26th, 2020 - a year ago
GetHuman-rbschnei shared how to fix
Seen by 14 customers so far
Similar issue to 4315 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
Last 4 of SSN


GetHuman-rbschnei started working on this issue
May 26th, 2020 8:15pm
GetHuman-rbschnei confirmed the issue is fixed. Hooray!
May 27th, 2020 2:07am