There was an outage in Morganville, N.J. It affected Optimum, Verizon & JCP&L. I spoke...

GetHuman-rbschnei's Dispute a Charge issue with Optimum from May 2020

Help with my Optimum issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-rbschnei's own words
Correct problem from a rep. who made it worse.*Spoke to * reps. & * supervisor. ... There was an outage in Morganville, N.J. It affected Optimum, Verizon & JCP&L. I spoke to customer service * times and they tried to repair my problem. Unable to do so, I was informed that I need a Technician to come to the house. I was told by each that there will be NO CHARGE!! I have received my new bill and I was charged $**.** for the service call. All he had to do was adjust the picture. He too stated there is no charge. I am formally requesting this charge to be removed. Acct.*****-******-**-* I want this Fee removed.
I was unable to watch the t.v. due to circumstances beyond my control.
I was informed * different times by * different reps*and*or a Supervisor.*This Charge for the technician is not warranted. I would like to have this*Fee removed. I am a Sr. Citizen and have blindness with ** % loss of vision.*The Technician was here for * minutes and made a settings adjustment. Technician stated the office could have done this without him coming to the house. I could have has a neighbor take care of this slight problem, and I certainly id not need a Service Call at my home.
I am a customer for the past *.* years. I have always paid my bill on time*with no past delinquencies.
N*A
How GetHuman-rbschnei fixed the problem
Optimum sent a technician to the home. I was told there was no charge*for the service. One rep. told me I need a new cable box. It needed only a pressing of one button to correct. Received my new statement and there is an $**.** charge for this. Very underhanded and deceitful. I will protest this charge.
Do you have a customer issue as well?
We can help you get Optimum's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Optimum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Optimum

T.V.
Dispute a Charge issue
Reported by GetHuman-rbschnei
May 26th, 2020 - a year ago
Fixed
GetHuman-rbschnei shared how to fix
Seen by 14 customers so far
Similar issue to 4315 others
0 customers following this
Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN

Timeline

GetHuman-rbschnei started working on this issue
May 26th, 2020 8:15pm
GetHuman-rbschnei confirmed the issue is fixed. Hooray!
May 27th, 2020 2:07am