ordered service for ********free installation and *** offer contingent on adding servic...

GetHuman3071846's Dispute a Charge issue with Optimum from June 2019

Help with my Optimum issue
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Before contacting them, items GetHuman3071846 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3071846's own words
ordered service for ********free installation and *** offer contingent on adding services for * months**No bill was received*After getting an email threatening to turn off service I called to get a bill. I was told the bill was sent to another state not the service address. I was told the promotion was not to be honored as the bill was not paid. even though optimum staff made the error I called to get the bill as soon as notified *Optimum made the error but insisted it was my responsibility to pay on time.*I did pay one month right away even without the itemized bill.*I still do not have an itemized bill yet. *Josh in customer service told me to go the optimum store-an hour's trip for me-to get the bills that went to another state**the free installation and *** promotion is due to me.*I signed nothing to waive this and ordered more than I would have due to the sales promotion for the ***

GetHuman3071846 did not yet indicate what Optimum should do to make this right.

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Optimum

Dispute a Charge issue
Reported by GetHuman3071846
Jun 11th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 6238 others
0 customers following this

Timeline

GetHuman3071846 started working on this issue
Jun 11th, 2019 10:14pm

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