Hi!**I have been contacted because our flight has been cancelled by the airline few wee...

GetHuman-nadjapet's customer service issue with Opodo from December 2020

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The issue in GetHuman-nadjapet's own words
Hi!**I have been contacted because our flight has been cancelled by the airline few weeks ago (booking reference **********). I got the message below that my application for refund got rejected. I then contacted directly Lufthansa that assured me I am entitled to a full refund, they can issue a waiver to you and you can proceed with the refund. I have been speaking to several of your agents about this and spent hours on the phone. I will not give up. I don't know what is going on in your agency and why you are treating consumers that way but I am ready to take it to further legal action to get this solved. I know the problem doesn't come from the airline.*I would appreciate to get an appropriate answer as soon as possible.*Nadja Elfving*****From: Opodo Customer Service*Sent: ** December **** **:***To: *****@***.com*Subject: Re booking with Lufthansa - ************ ** * *Dear Customer,* *Your Opodo booking reference: ***********We are contacting you to inform you that Lufthansa has rejected the refund request for your flight from HEL to MRS (airline reference: K*AONJ).*However, Lufthansa allows you to change your booking, free of charge. Please note that a fare difference may be applied for the new flight date(s).*Please contact us to confirm your alternative option. *We apologise for any inconvenience that this may cause and remain at your disposal should you require any further assistance.* *Kind regards,*Your Opodo Customer Services Team* * *** * *** ** ****** Opodo Limited, accredited travel agent IATA, registered in the London Business Register under no. *******. Spanish subsidiary: Opodo SL, travel agent with license CICMA ****, registered in the Commercial Registry of Madrid under volume *****, folio **, page M-******.

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Opodo

Customer service issue
Reported by GetHuman-nadjapet
Dec 7th, 2020 - 3 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 2618 others
0 customers following this

Timeline

GetHuman-nadjapet started working on this issue
Dec 7th, 2020 1:11pm
GetHuman-nadjapet indicated the issue is not fixed yet.
Dec 7th, 2020 5:41pm
GetHuman-nadjapet indicated the issue is not fixed yet.
Dec 8th, 2020 6:08am
GetHuman-nadjapet indicated the issue is not fixed yet.
Dec 9th, 2020 10:09pm

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