My Opodo Booking Ref ********** was for Easyjet flights for my son * wife * daughter LG...

GetHuman5356540's customer service issue with Opodo from October 2020

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The issue in GetHuman5356540's own words
My Opodo Booking Ref ********** was for Easyjet flights for my son * wife * daughter LGW-Paphos ** Oct ** for which I paid £***.** airline ref EZ*DHPV, * Opodo Cancel for any reason insurance £****EasyJet informed me by ** Sep email that flight was cancelled and I applied same day for refund. Easyjet confirmed by email ** Sep that my refund had been processed and funds should be received within ** days but if booked through third party - OPODO - my refund wqoul*d come from them. It hasn't! I have received no response to my Copy*pasted email below sent to Opodo ** October.**How should I proceed? Please help**Thank you*Avelyn Forster**From: Avelyn Forster ******@***.com**Subject: Re: Booking **********: Important update regarding refund policies*Date: * October **** at **:**:** BST*To: Opodo *reply-fec******c*****f-***HTML*****@***.com***Good evening**My Opodo booking ********** was made * Nov **** for LGW-PFO EasyJet flights for my son * wife and daughter to travel ** Oct ****, airline ref EZ*DHPV. I also purchased your cancellation insurance at that time for £****The following events have now occurred:**** Sep ***-*EasyJet informed me by email of the cancellation of this flight*** Sep ***-*I filed a refund request via EasyJet webform and received confirmation of receipt*** Sep ***-*Received email from EasyJet (see attached screenshot) confirming my refund has been completed but advising that if I booked through a *rd party I should contact them to receive my funds directly**The total cost of my Opodo reservation was £***.** Please confirm ASAP that you will be refunding this amount to my account within the next seven days**Regards**Avelyn Forster

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Opodo

Customer service issue
Reported by GetHuman5356540
Oct 11th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 2453 others
0 customers following this

Timeline

GetHuman5356540 started working on this issue
Oct 11th, 2020 10:24pm