My flight booked through Opodo was cancelled, I had to buy an alternative, Opodo need to get the refund from the airline

GetHuman4864264's customer service issue with Opodo from May 2020

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The issue in GetHuman4864264's own words
A refund for the cancelled flight I booked through them (Opodo) ... I booked flights through Opodo with InterCarribean. The flights were to go from Antigua to the British Virgin Islands and return. The return flight was booked so we had many hours before our connecting flight back to LGW. When we got to the airport InterCarribean told us they had cancelled the flight but booked us on to the Mid afternoon flight. This flight would not allow us to connect with out main flight back to LGW. We had no choice but to book a flight with Liat, which gave us very little time for hold ups - but meant we might make the main flight. We did. But we are now out of pocket by £*** for the additional late booked flight. This was all in March. I have been contacting Opodo ever since and they sort of say they will sort it. They never do. Today when I tried ringing **** *** **** there is a message to say they are no longer using this number. I have also sent * e-mails - which I believe they have received, as the last adviser I spoke with confirmed he had it, despite initially telling me I had e-mailed the wrong place.*Now the telephone number has been removed I have no idea what to do next, I can’t find a complaints procedure.
I only booked a flight with InterCarribean because the scheduled time gave plenty of time between that flight and my main connecting flight. I would ideally have booked with Liat not using a middle agent like Opodo
I would like a refund.
I travel a lot and if an agent supports me I am likely to use them again. The flight I booked was cancelled, there seems no reason why Opodo would not be able to get a refund.
I have spoken to Opodo several times using the number **** *** **** and followed up each call with an e-mail to the e-mail address they eventually, begrudgingly gave me. I have submitted all the paperwork they asked for.
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Opodo

A flight
Customer service issue
Reported by GetHuman4864264
May 24th, 2020 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 2736 others
0 customers following this

Timeline

GetHuman4864264 started working on this issue
May 24th, 2020 12:50pm
GetHuman4864264 indicated the issue is not fixed yet.
May 24th, 2020 12:54pm
GetHuman4864264 indicated the issue is not fixed yet.
May 24th, 2020 12:54pm
GetHuman4864264 indicated the issue is not fixed yet.
May 24th, 2020 12:54pm