Before contacting them, items GetHuman4864264 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman4864264's own words
A refund for the cancelled flight I booked through them (Opodo) ... I booked flights through Opodo with InterCarribean. The flights were to go from Antigua to the British Virgin Islands and return. The return flight was booked so we had many hours before our connecting flight back to LGW. When we got to the airport InterCarribean told us they had cancelled the flight but booked us on to the Mid afternoon flight. This flight would not allow us to connect with out main flight back to LGW. We had no choice but to book a flight with Liat, which gave us very little time for hold ups - but meant we might make the main flight. We did. But we are now out of pocket by £*** for the additional late booked flight. This was all in March. I have been contacting Opodo ever since and they sort of say they will sort it. They never do. Today when I tried ringing **** *** **** there is a message to say they are no longer using this number. I have also sent * e-mails - which I believe they have received, as the last adviser I spoke with confirmed he had it, despite initially telling me I had e-mailed the wrong place.*Now the telephone number has been removed I have no idea what to do next, I can’t find a complaints procedure.
I only booked a flight with InterCarribean because the scheduled time gave plenty of time between that flight and my main connecting flight. I would ideally have booked with Liat not using a middle agent like Opodo
I would like a refund.
I travel a lot and if an agent supports me I am likely to use them again. The flight I booked was cancelled, there seems no reason why Opodo would not be able to get a refund.
I have spoken to Opodo several times using the number **** *** **** and followed up each call with an e-mail to the e-mail address they eventually, begrudgingly gave me. I have submitted all the paperwork they asked for.
I have an issue with Opodo too
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