Opodo Customer FAQ

If you discover an Opodo membership that you did not sign up for, you can cancel it by logging into your Opodo account. From there, go to your account settings or membership details (the exact location may vary depending on the platform). In there, you should find an option to cancel your membership. You will typically be asked for confirmation to assure that it's not an unintentional action. If you continue to have trouble or find the situation is not resolved, you may need to reach out to Opodo's customer service directly for further assistance.

We're sorry to hear about this situation. Opodo has a dedicated customer service team that handles these types of concerns. If a subscription was made without your authorization, we recommend reaching out to them directly. They will guide you through the steps required to validate your claim and, if applicable, will process your refund. Remember, it's essential to provide all relevant details to streamline the process.

We're sorry to hear about your concern. As an informational point, Opodo would not sign you up for a service without your express consent. If an Opodo Prime Membership was activated without your knowledge, it could be because you inadvertently agreed during a booking process or access to your Opodo account was compromised. We recommend checking your transaction history and your emails for communication about the Prime membership. If you find you were indeed signed up without your consent, you should contact Opodo directly to have it addressed promptly. We cannot access personal account information to resolve this issue for you directly.

To get an invoice from Opodo that is suitable for making an expense claim, follow these steps: 1. Log in to your Opodo account. 2. Go to "My Trips" and locate the relevant booking. 3. Choose "Get your invoice". 4. Fill out any required company information for invoicing purposes. Once this is done, you will receive an invoice via email that you can use for expense claims. Note that it could take up to 72 hours for the invoice to be available after you've completed your booking. Please ensure all information is correct for your records.

Opodo does not provide specific postal addresses as it primarily handles customer support online via email or through their support page. If you have a query, the best way to communicate with them is through their Customer Service section on their site or via the Opodo app. There you would be able to manage your booking or address any issues. Please note that everything is handled in a digital environment for a quicker and more efficient response.