The product is fly ticket.*Webside:Opodo*Airline:Arkia.*Go **.*.**** TLV-BCN*Back...

GetHuman-orri's customer service issue with Opodo from December 2018

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The issue in GetHuman-orri's own words
The product is fly ticket.*Webside:Opodo*Airline:Arkia.*Go **.*.**** TLV-BCN*Back **.*.**** BCN-TLV.**I booked a ticket with my name, Orry Sarfaty, when the Email confirmation arrived i realized that they send a Ticket with Orri and not Orry.*Sense the Email arrive i am trying to speak with them and everyday they tell me another story, its going on like this for * weeks now and the name correction never arrived.*They also charge me ***$ for name correction, i spoke with the airline company (Arkia) and they have told me that name correction is **$, Opodo charge me double for a mistake they did.*Its * weeks that i am trying to solve it, they are sendning me Emails tht they inform me that they tried to call me and its never happened!*Soon if they will not send me the name correction i will lose my monye because i cant use the ticket as they send it to me.*Also, the first reaction from their side was that i need to cancel my ticket and book a new one which is not true.*I expect Opodo send me a new valid ticket with the correct name, as soon as possible!

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Opodo

Customer service issue
Reported by GetHuman-orri
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 394 others
0 customers following this

Timeline

GetHuman-orri started working on this issue
Dec 23rd, 2018 1:27am

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