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OpenTable Customer FAQ

Top Answers & How-to Guides

What is OpenTable's Phone Number?

The question we are asked most often is about how to talk to OpenTable customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How far in advance can I make a reservation on OpenTable?

You can make a reservation on OpenTable as far in advance as the restaurant allows. The availability for making reservations might...
Ask any question you have about OpenTable customer service, get an answer now.

Recent OpenTable Customer Questions

How can I connect to a live person, not a bot?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jan 30, 2025 6:54 PM

I have an OpenTable gift card from 2015 and I cannot validate to get the card they are now offering

OpenTable gift cards from 2015 may no longer be valid or redeemable for current promotions or offers. Policies can change over time, so these older gift cards might not be eligible for use with the new card program. It's best to check the terms and conditions associated with the gift card or refer to the most recent guidelines available on the OpenTable website.
Asked Jan 15, 2025 8:57 PM

Why is my reservation not eligible for points

Reservations may not be eligible for points for several reasons. This can include booking through third-party sites, dining at specific restaurants that don’t participate in the points program, or if the reservation was changed or canceled. Additionally, certain promotional offers might exclude points. Always check the terms and conditions associated with the reservation for specific details.
Asked Jan 15, 2025 7:04 PM

I need to change my email address in my profile

To change your email address in your OpenTable profile, log in to your account and navigate to the account settings or profile section. Look for the option to update your email address. Enter your new email and save the changes. You may need to verify the new email address through a confirmation email sent to you.
Asked Jan 8, 2025 5:54 PM

How do I talk with a human and not a robot about my email change problem ---I have tried going over and over the chat process and it just says technical difficulties. Please help me.

There is a link to the most up-to-date contact information right here on this page that you are viewing. This will help you reach a human for assistance with your email change problem.
Asked Dec 12, 2024 7:17 PM

Help me with my OpenTable customer service issue

Cancellation

How Do I Cancel a Reservation on OpenTable?

Canceling a reservation on OpenTable is easy, whether using the website or the app. Just be sure to do it at least 24 hours in advance,...

Group Reservations

Can I make reservations for large groups?

Yes, OpenTable allows you to make reservations for large groups. Whether you're planning a corporate event, birthday celebration, or...

Late Arrivals

What happens if I am running late for my reservation?

If you are running late for your reservation, it is recommended that you contact the restaurant directly to inform them about the delay....

New Restaurant Reservation

Can I make a reservation at a restaurant that is not listed on OpenTable?

Yes, you can make a reservation at a restaurant that is not listed on OpenTable. While OpenTable offers a vast network of participating...

Modify Reservation

Can I modify an existing reservation on OpenTable?

Yes, you can modify an existing reservation on OpenTable. Simply log in to your OpenTable account and locate the reservation you wish...

Fees

Is there a fee for using OpenTable?

No, there is no fee for using OpenTable. OpenTable is completely free for users to make restaurant reservations online. There are no...

Cross-city Reservations

Can I make a reservation for a restaurant in a different city?

Yes, you can make a reservation for a restaurant in a different city using OpenTable. OpenTable allows you to search and book reservations...

Mobile App

What is the OpenTable mobile app and how do I download it?

The OpenTable mobile app is a convenient way to make restaurant reservations and discover new dining options right from your smartphone...

Special Occasions

Can I use OpenTable to book a restaurant for a special occasion?

Yes, absolutely! OpenTable is perfect for booking a restaurant for any special occasion. Whether it's a birthday celebration, anniversary...

Advance Reservations

How far in advance can I make a reservation on OpenTable?

You can make a reservation on OpenTable as far in advance as the restaurant allows. The availability for making reservations might...
We look to the OpenTable issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OpenTable issues reported to GetHuman
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