There appears to be a problem with my remote **** Buick Lacrosse key. I was locked out...

GetHuman-maurtre's customer service issue with OnStar from November 2018

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The issue in GetHuman-maurtre's own words
There appears to be a problem with my remote **** Buick Lacrosse key. I was locked out of my car. I tried the remote and the doors did not open. I had to manually unlock the car with the key. After I was in the car, it would not start. It wasn't until ** minutes later, after trying to start the car, it finally started. I received a message about putting the key in a box??? I need your help and to fix the key. Let me know if it needs a battery. Thank you.
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OnStar

Customer service issue
Reported by GetHuman-maurtre
Nov 28th, 2018 - 9 mons ago
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GetHuman-maurtre started working on this issue
Nov 28th, 2018 3:42am