Is there any status update on the software retrofit for **** model year vehicles that w...

GetHuman865066's customer service issue with OnStar from July 2018

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The issue in GetHuman865066's own words
Is there any status update on the software retrofit for **** model year vehicles that would enable use of RemoteLink? Also, my mother has an ** Yukon XL with active onstar subscription and there was a malfunction today where the guidance would not disable after they were misled from where the operator had programmed them to go. It kept quoting a ‘now rerouting’ message while they were driving even among shutting it off and getting back in. OnStar operators told them there’s nothing they could do since it was so old, and if they had a **** they could do something. I wasn’t sure if there were any updates that could be downloaded to the vehicle to help or not* or hardware that could be switched out to aid in resolving this.

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OnStar

Customer service issue
Reported by GetHuman865066
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 25 customers so far
Similar issue to 200 others
0 customers following this
Items needed
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Loyalty program number (if applicable)

Timeline

GetHuman865066 started working on this issue
Jul 9th, 2018 11:37pm
GetHuman865066 indicated the issue is not fixed yet.
Jul 10th, 2018 2:16am

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