Is there any status update on the software retrofit for **** model year vehicles that w...
GetHuman865066's customer service issue with OnStar from July 2018
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The issue in GetHuman865066's own words
Is there any status update on the software retrofit for **** model year vehicles that would enable use of RemoteLink? Also, my mother has an ** Yukon XL with active onstar subscription and there was a malfunction today where the guidance would not disable after they were misled from where the operator had programmed them to go. It kept quoting a ‘now rerouting’ message while they were driving even among shutting it off and getting back in. OnStar operators told them there’s nothing they could do since it was so old, and if they had a **** they could do something. I wasn’t sure if there were any updates that could be downloaded to the vehicle to help or not* or hardware that could be switched out to aid in resolving this.
GetHuman865066 did not yet indicate what OnStar should do to make this right.
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