I just received an email that my order has been canceled due to a potential fraud alert...

GetHuman4850990's customer service issue with Old Navy from May 2020

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The issue in GetHuman4850990's own words
I just received an email that my order has been canceled due to a potential fraud alert and I need to get this situation reconciled so that I can receive my order. I tried to call the number given in the email to fix this and I was on hold for ** minutes before the call went dead. **I do not have my card number for my new Old Navy card because I just applied for it today via the website to receive the additional discount on my purchase. I can pay with a different card, or provide you with other verifying information if you can un-cancel my order and keep my discounts, please. **Also, I tried to access the order and my account via the Old Navy website and it looks like that account has been suspended as well. In addition to this, I am unable to collect my card number via a temporary shopping pass from Synchrony Bank because It is saying it cannot be retrieved, probably due to this “fraud alert”. **Please advise on next steps for me to take care of this matter.

GetHuman4850990 did not yet indicate what Old Navy should do to make this right.

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Old Navy

Customer service issue
Reported by GetHuman4850990
May 21st, 2020 - 3 years ago
Not resolved
Seen by 274 customers so far
Similar issue to 1089 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

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