I have a charge on my debit card for an item I ordered (on line) but which I never rece...

GetHuman993397's customer service issue with Office Depot Corporate Office from August 2018

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The issue in GetHuman993397's own words
I have a charge on my debit card for an item I ordered (on line) but which I never received (IT unavailable at pick up site). I want that charge, still appearing on my Bank of America (***.**) to be refunded. The item was the subject of Order Number *********-*** (it was aNetgear router**When I went to pick it up at the San Bernardino Office Depot, they told me it wasn't in stock (I later got an email from Office Depot telling me the order was not available, but that was AFTER I went to the pick-up.) Needing a router, I bought one off the shelf, paid for on my Debit Card. But that initial charge FOR THE ROUTER THAT WAS UNAVAILABLE REMAINS ON MY BOA STATEMENT AS OF TODAY. I AM OWED A REFUND!!!
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Office Depot Corporate Office

Customer service issue
Reported by GetHuman993397
Aug 15th, 2018 - a yr ago
I have an issue with Office Depot Corporate Office too
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Seen by 5 customers so far
Similar issue to 46 others
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Timeline
GetHuman993397 started working on this issue
Aug 15th, 2018 2:17am
GetHuman993397 indicated the issue is not fixed yet.
Aug 15th, 2018 4:06am
GetHuman993397 indicated the issue is not fixed yet.
Aug 15th, 2018 4:07am
GetHuman993397 confirmed the issue is fixed. Hooray!
Aug 17th, 2018 12:11am