I purchased a pair of Oakleys from Sunglass Hut on May **, ****. Returned them on June...

GetHuman3739194's Complaint issue with Oakley from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3739194's own words
speak to someone since nothing else has worked. ... I purchased a pair of Oakleys from Sunglass Hut on May **, ****. Returned them on June **, **** because the same bridge piece went missing. Tried to return to the store but couldn't because they were damaged! No ****, I wouldn't have taken them back if there was nothing wrong with them. Tried to sign in online and can't, tried calling but it is automated, tried to email them a copy of my receipt following their link and it was returned to me. Leaving on vaca next week and would like to have sunglasses I can actually wear. Live in FL, sunny here all the time.*I just want the bridge piece or another pair.
I can't wear my glasses with this piece, for $*** this is the *rd time in * months. Really?
Send me a new pair, or the bridge piece! Do something about their sucky customer service. Not like it used to be at all.
I've had Oakley sunglasses forever!
Took it back to Sunglass Hut and they replaced my glasses. (after * moth's use), tried to take back again and they said it had been over ** days and they couldn't return damaged items.
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Oakley

Low key Blk, Blk, pol item* ****** **
Complaint issue
Reported by GetHuman3739194
Oct 10th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 67 others
0 customers following this
Items needed
Order number
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Email address on the account (if applicable)

Timeline

GetHuman3739194 started working on this issue
Oct 10th, 2019 3:16pm
GetHuman3739194 indicated the issue is not fixed yet.
Oct 11th, 2019 10:44am
GetHuman3739194 indicated the issue is not fixed yet.
Oct 11th, 2019 2:00pm
GetHuman3739194 indicated the issue is not fixed yet.
Oct 13th, 2019 10:06pm
GetHuman3739194 indicated the issue is not fixed yet.
Oct 13th, 2019 10:06pm
GetHuman3739194 indicated the issue is not fixed yet.
Oct 13th, 2019 10:06pm
GetHuman3739194 indicated the issue is not fixed yet.
Oct 13th, 2019 10:06pm
GetHuman3739194 indicated the issue is not fixed yet.
Oct 13th, 2019 10:06pm
GetHuman3739194 indicated the issue is not fixed yet.
Oct 13th, 2019 10:09pm