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Oakley Customer FAQ

Top Answers & How-to Guides

What is Oakley's Phone Number?

The question we are asked most often is about how to talk to Oakley customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Oakley customer service, get an answer now.

Recent Oakley Customer Questions

I have a scratch on the left lens of Holbrook glasses. I need to do something with it or replace the glass.

If your Oakley Holbrook glasses have a scratched lens, it could potentially interfere with your vision. Depending on the extent of the damage, you may just need to clean the lens carefully with appropriate lens cleaning solution and a microfiber cloth. If the scratch is too deep or impacting your vision, you may need to consider a lens replacement. To replace your lens, you can order replacement lenses from Oakley directly. You just need to make sure you select the correct model and color to match your Holbrook frame. When the new lenses arrive, they can easily be popped into the frame, and your glasses will be as good as new.
Asked Jun 14, 2024 5:32 AM

my temple fell out of my "Cohort" glasses. How do i put it back in?

To reattach the temple to your Oakley Cohort glasses, align the hinge on the temple with the hinge on the frame. Once they're lined up, gently insert the screw that holds them together. If the screw is missing, you may need a glasses repair kit, which typically includes a variety of screws that should fit. If the glasses continue to fall apart or don’t seem sturdy after your attempt to fix them, it might be a sign of a bigger issue and it's recommended to consult with a professional or an Oakley store for further assistance. Please ensure to avoid using superglue or other permanent adhesives, as these may cause further damage to your glasses.
Asked Apr 8, 2024 12:57 AM

Help me with my Oakley customer service issue

Returns and Exchanges

Can I return or exchange my Oakley product?

Oakley has a return and exchange policy allowing customers to return or exchange items within a thirty-day period if they are...

What is the warranty on Oakley products?

Oakley products generally come with a limited warranty, covering manufacturing defects in materials and craftsmanship for up to...

Product Information

Do Oakley sunglasses provide UV protection?

Yes, Oakley sunglasses are designed to effectively block UVA and UVB rays, ensuring strong UV protection. They also improve...

What size sunglasses should I order?

To determine the right size for Oakley sunglasses, refer to the specific measurements for each model, which include lens width,...

Are Oakley sunglasses prescription ready?

Many Oakley sunglasses can accommodate prescription lenses, particularly styles for sports and outdoor use. However, not all...

Do Oakley sunglasses come with a case?

Most Oakley sunglasses typically include a protective case for safe storage and damage prevention, though the type varies by...

What are the different styles and models of Oakley sunglasses?

Oakley provides a diverse range of sunglasses styles and models to satisfy varying tastes and activities, including sporty,...

Does Oakley offer customization options for their products?

Oakley provides customization for some products, mainly sunglasses, allowing customers to select features like lens color and...

Shipping and Orders

What is Oakley's shipping policy?

Oakley's shipping policy focuses on efficiency and customer satisfaction, providing various shipping choices like standard and...

Does Oakley offer gift cards?

Oakley does not provide a formal gift card program like some stores. Instead, gifting Oakley products is common since many find...

Maintenance and Repairs

Can I find replacement parts for my Oakley sunglasses?

Replacement components for Oakley sunglasses, such as lenses and nose pads, can typically be found on the official Oakley...

How can I care for and maintain my Oakley eyewear?

To maintain Oakley eyewear effectively, regular cleaning with a microfiber cloth and gentle lens cleaner is key. Store them in...

What should I do if my Oakley sunglasses need repairs?

If Oakley sunglasses need repairs, assess the specific damage first. For lens scratches, replacement lenses can be bought from...
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Oakley issues reported to GetHuman
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