I have called Service to request a technician for an out warranty C**** treadmill, Seri...

GetHuman5036704's customer service issue with Nordictrack from July 2020

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I have called Service to request a technician for an out warranty C**** treadmill, Serial Num BB*********.**Please refer to Order * ******* for Technician to diagnose treadmill.**Initial call was on June **rd, and my credit card was charged $***. I was told a technician would call me to schedule and appt. No such luck. I called back on July *st, Josh the SR said he would make sure a technician would call. I also found a support article specifying that waits should be within * or so business days.**I'm quite tired of calling the ***.***.**** number and being placed in a queue forever, listening to the same music loop. **Please respond to this email. If not satisfactory, I would certainly would entertain the request of refunding my $*** charge and going with an other treadmill manufacturer that has better customer support.**Please email me a response.*Thank you.*Jeremy Rubock****.***.*****email is Jeremy.R*****@***.com

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FIX: Called billing department, provided history and details of all previous inter...
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Nordictrack

Customer service issue
Reported by GetHuman5036704
Jul 6th, 2020 - 2 years ago
I have an issue with Nordictrack too
Not resolved
Seen by 41 customers so far
Similar issue to 203 others
0 customers following this
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Timeline

GetHuman5036704 started working on this issue
Jul 6th, 2020 11:23pm

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