Hi Nokia team, **I already went to Nokia service center and they said there are scratch...

GetHuman2645595's repair request issue with Nokia from March 2019

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The issue in GetHuman2645595's own words
Hi Nokia team, **I already went to Nokia service center and they said there are scratch and dents in your Nokia phone so we can not cover it under warranty for that charging port part issue.**Even customer care representative told me to mail to Nokia email ID and attach pictures of scratch and dented body, the technical team will check it and give the go ahead for replacement of charging port if they are only scratch and minor dents.**So please provide your go ahead for replacement of charging port hardware part. Scratch and dent on phone should not void warranty as this is a manufacturer issue for that charging port.**This is very disappointing when service center is saying to contact you and again you are saying to contact service center.**I thought Nokia is very good and customer friendly company. It should have replaced there charging port manufacturing defect by calling customers who have bought it after accepting their manufacturing fault.**You can not force customers to pay for your manufacturing defect with a silly reason like scratch and dents.*This will not help you in market and get negative impact.**Please revert soon.**Thanks and regards,*Anil Gupta*Mob. **********
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repair request issue
Reported by GetHuman2645595
Mar 31st, 2019 - 6 mons ago
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GetHuman2645595 started working on this issue
Mar 31st 9:05am
GetHuman2645595 indicated the issue is not fixed yet.
Apr 1st 3:30am