My son purchased this console about a year and a half ago therefore out of warranty. I...

GetHuman1356235's customer service issue with Nintendo from October 2018

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The issue in GetHuman1356235's own words
Play Mario Party ... My son purchased this console about a year and a half ago therefore out of warranty. I am deeply upset that I the right joy con is not completely functioning. The top R button does not work along with the two buttons that are along the side. The analog stick also quit working but I ordered a new one replacing it and it is functional again. We just purchased Mario party and cannot play it b*c you have to hit the two side buttons simultaneously to open the main screen. I cant afford a new controller. On top of all this the base is malfunctioning as well. It does not always charge the console nor cast to the connected device. I have been able to get it working again by unplugging for a couple minutes then attempting connection again. I would like for Nintendo to acknowledge it has flaws with the right joy con and replace mine for free in exchange for the broken one. Its not affordable to have it sent in to be fixed either and is a lengthy process. I have always been team Nintendo and would like this taken care of. I have owned every Nintendo except for the game cube. My brother purchased the very first NES for $*** dollars when it first came out and I was hooked. I have since have every system again except for the game cube. I will always continue to support Nintendo but would like the same respect in return.
Replace the right joycon in exchange for the broken one
Owned every Nintendo console except for the game cube. Even have several Nintendo DS's and several *D's.
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Nintendo

Nintendo Switch
Customer service issue
Reported by GetHuman1356235
Oct 16th, 2018 - 4 years ago
Fixed
Seen by 29 customers so far
Similar issue to 689 others
0 customers following this
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Timeline

GetHuman1356235 started working on this issue
Oct 16th, 2018 6:32pm
GetHuman1356235 shared this issue with followers on Twitter
Oct 16th, 2018 6:33pm
GetHuman1356235 shared this issue with your circles on Google+
Oct 16th, 2018 8:46pm
GetHuman1356235 indicated the issue is not fixed yet.
Oct 17th, 2018 6:48pm
GetHuman1356235 indicated the issue is not fixed yet.
Oct 17th, 2018 6:53pm
GetHuman1356235 indicated the issue is not fixed yet.
Oct 17th, 2018 6:53pm

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