Problem resolved!

GetHuman-valdosol's customer service issue with Night Owl from November 2018

Help with my Night Owl issue
The issue in GetHuman-valdosol's own words
DVR-AHD**B-**-R*-*, lost power to unit, when powered backup, unable to view cameras via phone app. Now the DVR icon in the Night Owl phone app has a red line across it and does not connect to DVR. I go through the setup wizard and everything appears fine, except that DVR won't connect to phone app.
GetHuman-valdosol did not yet indicate what Night Owl should do to make this right.
Went through setup wizard* takes a while for the DVR to digest but it is up and running now and am able to view thru cell app. All is good
I have an issue with Night Owl too
How GetHuman-valdosol fixed the problem
Went thru the setup wizard, but takes a while for the DVR to digest. You have to make sure and click on box regard displaying of setup wizard otherwise you will not see it. It's working now!
Please help with my Night Owl issue
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Night Owl

Customer service issue
Reported by GetHuman-valdosol
Nov 30th, 2018 - 6 mons ago
I have an issue with Night Owl too
Fixed
GetHuman-valdosol shared how to fix
Seen by 5 customers so far
Similar issue to 152 others
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Timeline
GetHuman-valdosol started working on this issue
Nov 30th, 2018 12:12am
GetHuman-valdosol shared this issue with friends on Facebook
Nov 30th, 2018 12:16am
GetHuman-valdosol shared this issue with friends on Facebook
Nov 30th, 2018 12:23am
GetHuman-valdosol confirmed the issue is fixed. Hooray!
Nov 30th, 2018 2:30pm